On March 26, 2019, I purchased a new Doro 7050 cell phone from Target Stores in Hayward, CA, and signed up for new cell service with Consumer Cellular. By Octover, 2019, I had been experiencing a problem with my hone. It was freezing up at various times and at various intervals. I returned to the Target store and the agent offered a "fix" for the phone. She told me to remove the battery, put it back in and try again. This worked, but the "freezing' problem continued to persist. From January 16, 2020, through May 11, 2020, I placed five different calls to Consumer Cellular regarding this problem. I have dates, names and discussion for each call. Each call, I spoke with a different agent and each agent had me perform a different "fix" on my phone. Each time the fix would work for a while and the problem would then return. When in May, 2020, I said that I was tired of doing all of these "fixes" only to have the problem return, I was told there was nothing they could do about it. The phone was out of warranty. I reminded them that I had been reporting this problem to them since October, 2019, and specifically to Consumer Cellular on this line since January, 2020, well before the warranty expiration. Their agent Linda had told me that this was their fault. Someone from Consumer Cellular should have told me this before the warranty expired. On May 13, 2020, their supervisor Dawn told me there was nothing she could do. The phone was out of warranty. She offered to cancel my service, but I told her "no" that I wanted to keep my phone number. I feel that I should get a replacement phone that works.