I have been a Comcast Xfinity customer at my current address for 5 years. I found out my internet service was operating at 50-60% since mid September. This week my cable connection went down. After 1 technician visit on Thursday, I was told my cable was improperly installed but through a neighbor’s unit. I got access and permission and scheduled a follow up for yesterday but Comcast failed to show up for the appointment. The agents - 12 since yesterday gave different explanations but bottom line is I am still without cable TV, cable internet for the 5th day. Unbelievably bad customer service. Anyone have a suggestion for how I can get service back? Should I switch to AT&T? Thanks!