Background: we do not currently subscribe to Comcast. The cable is run to our property at the curb, but not to the house. As we are seriously considering a move from Verizon to Comcast (internet and voice only), we want to find out if there is a cost involved to run the cable from the curb to the house. I have done live chat today with a rep, who refuses to give an answer - he claims that the cost will be given to me after the installation, if there IS any cost.
I also called the New Customer number. That rep (likely from a foreign call center, based on his accent and odd grasp of English), also insisted that I would not get an answer (yes or no) about a cost to run the line from the curb to the house until after the installer finished.
BTW, the run for the cable would be about 30 feet or so. I find it disturbing that they will not disclose their answer as "yes" or "no", or check their records about the property - as if they know that the answer would kill the sale.
Does anyone know the answer to my question? Does Comcast charge extra for taking the cable from the street to the house?
Many thanks!
I also called the New Customer number. That rep (likely from a foreign call center, based on his accent and odd grasp of English), also insisted that I would not get an answer (yes or no) about a cost to run the line from the curb to the house until after the installer finished.
BTW, the run for the cable would be about 30 feet or so. I find it disturbing that they will not disclose their answer as "yes" or "no", or check their records about the property - as if they know that the answer would kill the sale.
Does anyone know the answer to my question? Does Comcast charge extra for taking the cable from the street to the house?
Many thanks!