Hey OP, this just happened to me also last week. I've been scouring the web since then for anyone else out there that had this happened and this forum came up for me today. I also don't know what to do because I'm sitting on 2 new iPhones that Comcast doesn't want to deal with.
I received an email early last week from Comcast Mobile confirming my order which I don't use their mobile service. I called Comcast and was transferred to their fraud department, which apparently is overseas because of the accents of lack of knowledge about the States. Anyways, while I was on the phone with them, I got another email confirming another order. Called the fraud department back, this time they were not listening to me and basically told me I was crazy because my account showed no orders or having been billed even though I had the order numbers that I gave them. Two days later, Fed Ex knocks on my door with 2 packages. We've been getting a lot of packages latley because my wife is expecting our child any day so we didn't look at the address label, which was addressed to "Alhassan D Alhassan."
The weird thing was when they came to the door, I noticed a car near my house with someone sitting in it. I didn't think anything about at the time but later that day when I went outside, the car was still there with the person in it. I started walking down my drive and the car took off. That's when I realized they were probably going to steal them off my porch but didn't know what to do when I had to sign for the packages. I called the Police immediately, same reaction you got...they did nothing nor wanted to do anything. I told them that I was going to bring the packages into the station to file a report and they told me not to because no crime was committed and that I should just send them back to Comcast. So, I called Comcast Fraud back again for the third time and they tell me that I'm mistaking. They don't want to deal with it or handle it so I'm sitting on 2 new iPhones that I don't know what to do. I told them I was going to send them back verifying the return address on the shipping label and they told me not to because that department doesn't handle returns but wouldn't give me an address to send them back. They kept telling me that I was the one making a mistake.
Just wanted to post here in case anyone else out there is searching for this same topic as this thread is now Google's first search when asking "comcast sent phones not orderd"