I posted here a few days ago about someone hacking into my Comcast account and ordering several phones but it appears that post has disappeared. I called Comcast that day and alerted them of the fraudulent order and they said to change my password and they would take care of the rest. Today two boxes arrived at my home from Comcast/Xfinity Mobile addressed to someone else. My wife signed for the boxes without looking at who they were addressed to. The fedex guy commented to her he would have left the boxes had she not been there. I figure one of my neighbors is the scumbag who ordered them in hopes that fedex would have just left them there so he/she could steal them. That is the only thing that makes any sense in this. So I called Comcast and waited on hold 45 minutes and after finally getting someone on the phone they tell me I need to ship them back to xfinity. I told them I had already taken up way to much of my time due to their poor security and that I would not drive 30 minutes out of my way to return their stuff and that if they wanted them they could send fedex to my home to get them. The comcast operator said they would not do that so I told her to have her supervisor call me because I was not going to waste any more of my time on hold. Since its Comcast I have a better chance of winning the lottery than have one of their employees call for customer service.
My question is am I in any way responsible for fixing there screw up and can I be charged for something I didn't order? I live in Arizona if that matters.
My question is am I in any way responsible for fixing there screw up and can I be charged for something I didn't order? I live in Arizona if that matters.