I had a Barclay arrival card for many years and in 2018 I was putting a lot of purchases on the card because I wanted to use it for upcoming travel in 2019. Well somewhere between turning 70 years old I manage to close the card and left 57,000 reward points there. (I’m not sure they’re called reward points but you can use the dollars to pay for travel expenses.) So in the last few months I’ve been using a credit card that’s actually a Chase United credit card thinking , bear with me ... somehow there’s a senior fog that has settled on my brain but today I went that website to see if I could cash in any points only to notice that I had closed my credit card and the last statement shows 57,000 points. Speaking with c/s - very move people, said there’s nothing they can do the points went away once the card was closed so here I am ready to send an email to an executive at Barclays to see if they can help. I do remember a few years back that they did help me out quite easily nicely and without a big fuss and I was very grateful.