I have never had an issue with CheapOAir until yesterday. When I had booked my one way reservation 53 days ago, as I am driving my son to college then flying back. We are leaving earlier than planned and therefore I wanted to return about a week earlier. I still have just about 1 month to plan. Along with the basic trip insurance that they offer there was also a “flexible ticket” option. I read this and thought ‘what a great new service’ and since we were driving I wanted to have the added security of knowing I could change the ticket. I can not find anywhere other than my receipt that I purchased this flexible ticket option. I called the customer service department and the representative told me I needed to contact TripMate. Of course, I did but the office was closed this morning. I looked on the basic plan code F200B. This is only for the trip insurance everyone already knows about and is limited in what they cover.
Cheapoair was going to have me purchase another ticket and then I could file a claim with TripMate. It looks as though that this would be a wrong choice as it does not cover what I know they will refund me. I am after the Flexible Ticket option. The representative did not even know what I was referencing. When doing nag my own research, There possibly is another company that may handle this, GOTOGATE maybe? But I did not get a confirmation email like I had with TripMate after my original purchase. Yet I paid for it. I just wanted to change a date. I would not have even attempted this had I not bought this darn FlexTicket.
Cheapoair was going to have me purchase another ticket and then I could file a claim with TripMate. It looks as though that this would be a wrong choice as it does not cover what I know they will refund me. I am after the Flexible Ticket option. The representative did not even know what I was referencing. When doing nag my own research, There possibly is another company that may handle this, GOTOGATE maybe? But I did not get a confirmation email like I had with TripMate after my original purchase. Yet I paid for it. I just wanted to change a date. I would not have even attempted this had I not bought this darn FlexTicket.