Charges for Correction to Spelling of Name

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Jan 15, 2019
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#1
I made a reservation thru Travelistas Cruises & Tours (Sharon Miller 708-966-9828, on or about 1/8/19. A few days later, I discovered I spelled one of the travelers name wrong. I submitted Macie, when it should have been Maci. On 1/11/19, Avanti Destinations, the trip vendor, assessed a $400.00 charge to correct the spelling. Avanti Destinations deemed this $400.00 charge a "Air Cancellation Fee". As the trip is not scheduled until June 20, 2019. tickets have not been issued. A $400 charge to in essence, delete an e from the name seems excessive. Is this type of charge customary? My travel agent did everything she could to have the charge rescinded to no avail. While it was my error, $400.00 seems excessive.
 
Jun 30, 2017
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Maui Hawaii
#3
I made a reservation thru Travelistas Cruises & Tours (Sharon Miller 708-966-9828, on or about 1/8/19. A few days later, I discovered I spelled one of the travelers name wrong. I submitted Macie, when it should have been Maci. On 1/11/19, Avanti Destinations, the trip vendor, assessed a $400.00 charge to correct the spelling. Avanti Destinations deemed this $400.00 charge a "Air Cancellation Fee". As the trip is not scheduled until June 20, 2019. tickets have not been issued. A $400 charge to in essence, delete an e from the name seems excessive. Is this type of charge customary? My travel agent did everything she could to have the charge rescinded to no avail. While it was my error, $400.00 seems excessive.
When making any reservation for others, including family members it is imperative to have a copy of that person's ID (passport or license depending upon domestic or international travel) in front of you. Many errors are made in this way, including putting in Uncle Joe's name when it is really Joseph.
Unfortunately, if you do not pick this up within 24 hrs on airline tickets, there is going to be a substantial correction fee, often requiring cancellation of the original ticket and rebooking at a higher fee.
 
Likes: Neil Maley
Jul 13, 2016
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#4
I made a reservation thru Travelistas Cruises & Tours (Sharon Miller 708-966-9828, on or about 1/8/19. A few days later, I discovered I spelled one of the travelers name wrong. I submitted Macie, when it should have been Maci. On 1/11/19, Avanti Destinations, the trip vendor, assessed a $400.00 charge to correct the spelling. Avanti Destinations deemed this $400.00 charge a "Air Cancellation Fee". As the trip is not scheduled until June 20, 2019. tickets have not been issued. A $400 charge to in essence, delete an e from the name seems excessive. Is this type of charge customary? My travel agent did everything she could to have the charge rescinded to no avail. While it was my error, $400.00 seems excessive.
Just because the flight is not leaving until June does not mean the tickets have not been issued. Pricing is not guaranteed until payment and issuance, so travel agencies usually issue tickets immediately.
 
Likes: Neil Maley