Charged 300 for smoking by thrifty

  • Hi Guest, welcome to the help forum. You can get fast answers to your customer service questions here. We have a dedicated team of advocates who are ready to help. Just go to the section that matches your question and ask us!
  • If you've posted a question or issue for our advocates to assist with, please be sure to check back frequently for responses and requests for clarification.
  • Did you know you can get email notifications when something new posts to your favorite forum? It's easy. Just click the "watch" link right next to the "post new thread" button at the top of your favorite forum. The rest is easy. Now you'll never miss another conversation.
  • Want to become an expert user? Drop by the How to use this forum section and all will be revealed. We'll show you how to make the most of your experience.
Aug 12, 2019
2
0
1
34
#1
I rented a vehicle on 07/31/2019 and returned it on 8/07/2019. They told me everything was okay and that I would get an email receipt. Later on the receipt came in and there was a +300 charge. I called and they said it as for smoking. I don't smoke and neither do any of the passengers. They said it was be abuse there were cigarette aches. How is that? And if it didn't smell like smoke that's pretty ridiculous in my opinion. I already emailed the girl contact on the list . It's been a week and still no reply. So now what?
 
Aug 12, 2019
2
0
1
34
#2
I rented a vehicle on 07/31/2019 and returned it on 8/07/2019. They told me everything was okay and that I would get an email receipt. Later on the receipt came in and there was a +300 charge. I called and they said it as for smoking. I don't smoke and neither do any of the passengers. They said it was be abuse there were cigarette aches. How is that? And if it didn't smell like smoke that's pretty ridiculous in my opinion. I already emailed the girl contact on the list . It's been a week and still no reply. So now what?
Also have another thing to add.
The receipts and some ofl the charges are different and don't add up. When the agreement says one thing and then my account was charged something different plus a $300 fee for smoking that didn't occur I really don't think it's fair or likely that this company is very honest with there customers $.