Car Rental Damage in Italy

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Jan 6, 2017
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#1
My 27-year-old daughter is in Italy for a business conference and rented a car at the airport. Being a long time follower of this column, I advised her to take photos and videos of the car at the airport. She has travel insurance that includes rental coverage (from InsureMyTrip.com). Being a paranoid parent, and knowing how hectic driving can be in Italy, I also advised her to take the “best” insurance the airport rep offered (which she did take). She called this morning and told me she was legally parked on a street and came out to find a small but noticeable dent in the bumper. I told her to take photos and inform the rental company when she returns it to the airport and make sure they know she took their insurance. I did not tell her to make a police report as it looks like minor damage and didn’t think they would even make a report for such small damage. She returns to the US in about 5 days. Can anyone provide any further advice or anything else to do at this time?

Thanks,
crdoms
 
Jan 6, 2017
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#4
Thanks for the replies. Good to know it is not mandatory to make a police report. I did ask her to review her rental contract about this. It is only a small dent (I'm afraid the rental company will want to replace everything they think they can get away with), and in no way impairs her driving.

Again, thanks for both responses.
 
Sep 19, 2015
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#5
Thanks for the replies. Good to know it is not mandatory to make a police report. I did ask her to review her rental contract about this. It is only a small dent (I'm afraid the rental company will want to replace everything they think they can get away with), and in no way impairs her driving.

Again, thanks for both responses.

When I say not mandatory I mean Italian law for drivers—. But rental contracts may be more rigid.
That being said I have rented a lot in Italy— and I take full insurance with zero deductible—- and when there has been damage I told the rental car company, filled in a declaration, and did not get any charges. She should arrive extra early if returning at airport and flying out just to have time for the paperwork.
 
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Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
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www.promalvacations.com
#6
I think she should call the rental car company and ask if a police report is needed. She doesn’t want to assume and turn find out for insurance to kick in she needed to report it. We aren’t the experts and can’t see what her contact states.
 
Likes: VoR61