Car Rental AVIS - vehicle damage claim

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Nov 12, 2018
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I received a letter from Viking Billing claiming I damaged an AVIS car I rented at the end of September. I did not do any damage. I rented the car at the airport drove home to drop off my luggage. I then went to the gas station to fill up and returned the car to a nearby airport. Unfortunately I was not aware of the advice in this forum and did not take photos or videos of the car. Also when I returned it the AVIS representative just took the keys and did not inspect the car. I now realise I should have insisted.

I am now following the advice given in this forum and have emailed AVIS customer services. They have responded basically telling me they cannot deal with it and that I should go directly to Viking. On this basis I have now emailed the primary contact you provide and am waiting for a response. I have asked for all of the information you list. My questions are:-

1. Do I stand a chance of winning this when I have no photos and no paperwork from my return?
2. I notice on the receipt I downloaded on their website they claim I did 109 miles. The minimum I could have done is 120 which makes me suspicious there was some mix up. I have not mentioned this to them yet. Should I? or should I wait for them to provide the other information I have requested.
3. Should I be contacting Viking as well to let them know I am dealing with AVIS. They do not provide an email address - just a telephone number and postal address. As my contract is with AVIS can they insist I talk to Viking?
 
Nov 12, 2018
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#3
Thanks Neil. I have started following this process exactly. I have contacted AVIS through their customer support and had a response and have therefore now emailed the primary contact you list. My concern is that if I don't respond to Viking they will start getting nasty. Do you have any further input on this part of my question?
 
Nov 12, 2018
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#4
Just to let you know I received an email from Avis this morning confirming their claim is being dropped and apologising. They claim they investigated and will be changing their processes in the future. I only had to escalate to primary contact to get this confirmation.
 
Sep 19, 2015
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#6
What good news. I do think the car rental companies should not later pursue damage claims after one of their employees has checked in the car after return. I can dream....