Cancelled Flight Rebooking

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jsn55

Verified Member
Dec 26, 2014
6,852
6,778
113
San Francisco
#22
FYI...our issue has been successfully resolved!! We are now booked on a nonstop from AMS to LAX (at no extra cost) and getting a refund of our Delta Comfort upgrade costs that we can apply on the new KLM flight! Really do appreciate this forum. Special thanks to Neil for directing me to Delta corporate contacts. Resolution came after the first/lowest level contact.

Thanks again....and happy travels!
Jake
What wonderful news, Jake! Are there other businesses so rife with multiple answers to fairly simple questions than the airlines? So glad you found us and got it solved. Bon voyage!
 
Jun 8, 2018
1
0
1
77
#24
It seems like this cancel/rebook is sop for Delta. We too encountered it much to our annoyance.

Several months ago my wife and I booked a series of flights on Delta
Airlines which we will start next week. We chose our flights very
carefully in order to coordinate our arrivals/departures with fiends,
some of whom are flying on different airlines. The final leg of our
trips involved a flight from Seattle back home to San Francisco. Our
original ticket had us departing Seattle at 15:15, arriving San
Francisco at 17:27. Just right to coordinate with friends from Japan we wanted to
meet arriving in San Francisco at16:45; they are to ride home and stay
with us for the following week!

Well, out of the blue about two weeks ago we get the message, through our
agent, from Delta that they have changed our flight and now we won't
arrive in San Francisco until 19:21! I know, not that much of a delay
but annoying beyond belief when we so carefully planned our trips in
order to meet up with our guests within a reasonable period of time.
What would this have done had we intended to make a connection on a
different airline?

So my question is, how can they do this? We bought tickets (business
class.... not cheap) and in effect entered into a contract with them to
provide this service. They then arbitrarily changed it. Had I wanted
to make this change I can only imagine the fees upon fees that they
would have gouged me for for making such a change but they apparently
can do this without concern and without consequences! If ever there
were an industry screaming for consumer protection it must be the airlines!

Is there anything I can/should do besides sit back, fume and accept
their wrecking our carefully made plans?
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
13,331
13,024
113
New York
www.promalvacations.com
#25
It seems like this cancel/rebook is sop for Delta. We too encountered it much to our annoyance.

Several months ago my wife and I booked a series of flights on Delta
Airlines which we will start next week. We chose our flights very
carefully in order to coordinate our arrivals/departures with fiends,
some of whom are flying on different airlines. The final leg of our
trips involved a flight from Seattle back home to San Francisco. Our
original ticket had us departing Seattle at 15:15, arriving San
Francisco at 17:27. Just right to coordinate with friends from Japan we wanted to
meet arriving in San Francisco at16:45; they are to ride home and stay
with us for the following week!

Well, out of the blue about two weeks ago we get the message, through our
agent, from Delta that they have changed our flight and now we won't
arrive in San Francisco until 19:21! I know, not that much of a delay
but annoying beyond belief when we so carefully planned our trips in
order to meet up with our guests within a reasonable period of time.
What would this have done had we intended to make a connection on a
different airline?

So my question is, how can they do this? We bought tickets (business
class.... not cheap) and in effect entered into a contract with them to
provide this service. They then arbitrarily changed it. Had I wanted
to make this change I can only imagine the fees upon fees that they
would have gouged me for for making such a change but they apparently
can do this without concern and without consequences! If ever there
were an industry screaming for consumer protection it must be the airlines!

Is there anything I can/should do besides sit back, fume and accept
their wrecking our carefully made plans?
This is not unusual with any airline when you book flights early.

What you should do is go to Deltas website and see if they have another flight other than the one they booked you in that works better. If they do, call and tell them you want to be moved to that flight at no cost.

If they don’t and the schedule change is more than 2 hours, you can ask for a full refund and rebook in another airline.
 
Jul 27, 2016
967
1,172
93
#26
It seems like this cancel/rebook is sop for Delta. We too encountered it much to our annoyance.

Several months ago my wife and I booked a series of flights on Delta
Airlines which we will start next week. We chose our flights very
carefully in order to coordinate our arrivals/departures with fiends,
some of whom are flying on different airlines. The final leg of our
trips involved a flight from Seattle back home to San Francisco. Our
original ticket had us departing Seattle at 15:15, arriving San
Francisco at 17:27. Just right to coordinate with friends from Japan we wanted to
meet arriving in San Francisco at16:45; they are to ride home and stay
with us for the following week!

Well, out of the blue about two weeks ago we get the message, through our
agent, from Delta that they have changed our flight and now we won't
arrive in San Francisco until 19:21! I know, not that much of a delay
but annoying beyond belief when we so carefully planned our trips in
order to meet up with our guests within a reasonable period of time.
What would this have done had we intended to make a connection on a
different airline?
I second the recommendation to check their website for other flight options. Don't know what date this is for, but as of late June, Delta still has a 15:10-17:34 SEA-SFO flight (1877).
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
13,331
13,024
113
New York
www.promalvacations.com
#27
I can tell you we see this a lot with Delta when they change schedules. I don't know how they choose the flights they rebook people on because there are often better options when you check online with them.