I had to cancel our reservation for Viking Homelands, due to my wife being diagnosed with Uterine Cancer. Her diagnosis and scheduled surgery occurred on the same day 9/06/2018. I called Viking to discuss our situation on two occasions 9/7/2018 and 9/09/2018 to no avail . I spoke to Skylar , Shelly and Nessa , we did not purchase the Travel Protection insurance and I was reminded of that fact many times. I also emailed Viking and received the same answer as the others had given me, this time from Rider a customer support specialist. My wife and I are only looking for some recourse , we have taken four cruises on Viking and this would have been our fifth . We have also put a deposit on a sixth cruise for 2019. Please help us during this most difficult time in our lives.