They have to refund to the original form of payment. If you paid by check, you already gave them your checking account number- why would you be hesitant to give it to them again to credit you back?
Unfortunately the company wanted a check or access to my checking account. The deposit was paid by credit card and the rest by check.
Does Capital One state what happens when the "policy" is issued after-the fact of the booking? I filed a dispute with AAA Mastercard but havenot heard back. We purchased the trip and the travel insurance on December 3, 2019. The trip was cancelled on the 19th of March 2020, one day after Costa Rica closed its borders.Thanks, Neil. Capital One says this about the dispute process:
"If the merchant rejects the dispute, responsibility for the disputed amount is based primarily on the merchant’s policies and terms concerning refunds or cancellations. "
Per your entry above about Grand Circle claiming force majeure and OAT is owned by them, I see no way to recover my money, even if I appeal directly to the OAT CEO for rescinding the offer for a full refund. Tripmate will not cover my "cancel for any reason" insurance either. Sadly, there is a serious lack of consumer protection when it comes to travel.
Does Capital One state what happens when the "policy" is issued after-the fact of the booking? I filed a dispute with AAA Mastercard but havenot heard back. We purchased the trip and the travel insurance on December 3, 2019. The trip was cancelled on the 19th of March 2020, one day after Costa Rica closed its borders.
We were contacted by the OAT representative and asked if we wanted to rebook for 2020 travel. We declined, than we were offered a refund of the trip payment and the travel insurance. We were waiting and then re received an itenerary for the same trip, unsolicited and not agreed to with a billing for the trip. We couldn't get in touch so we thought it was a mistake until we received a demand for passport information. This led us to a chase through two more representatives who confirmed that we had "opted" for a refund. The later confessed that we had been promised a refund but that was not going to happen. We asked about the travel insurance and were there was no refund available there either. Allianz Travel insurance has confirmed that the travel insurance was cancelled by OAT on 21 March for the full value of $998.00 for distribution to us and they followed it up with a letter stating the same thing. No money! pOLICY IS NOT LAW, AND what is the date and the exact clause stated for the denial of cash refund (OUR MONEY) NOT THEIRS when they cancel trips. I'm not sure about the trip refund but the refund from Allianz is due to us. This company will never recover from this stain on their reputation even if they recover from the cancellations. If it were possible in this corona virus disaster we should all picket their headquarters and let the news photograph our signs.
I got a full refund, including the cost of the trip insurance, for the trip OAT cancelled after multiple denials by OAT. I filed online complaints with both the Better Business Bureau and the Massachusetts Attorney General. Google “940 Mass. Reg. 15.06,” regulation applying to Massachusetts tour operators, which is where OAT and Grand Circle are located. Received my full refund within a week of filing both complaints. Now I’m trying to get back the $550 they owe me for two other future trips I canceled. After saying I should get it within 7-10 business days, or by May 1, they now say it will take 90 days. And my trip invoices have disappeared from my account. Fortunately, I had printed them out before they disappeared.As the travel providers start doing basic accounting, they find that they do not have adequate funds to give to their customers. This scenario is being played out around the world. Companies want to keep their customers happy, but there may be little they can do. Balancing their liabilities with retaining enough of the operation and the employees to carry on (at some unknown date) has got to be a very difficult task. All anyone can do is keep asking, keep the pressure on and hope that you get lucky. For the record, Grand Circle's "Great Rivers of Europe" is a fabulous trip, it was our first river cruise ever back in 2002. GCT's tour guides and crew are incomparable.
File with the BBB in Boston. Business = Overseas Adventure Travel or Grand Circle. There are about 20 complaints about this and OAT has resolved quite a few where people are asking for refunds. Can't tell if they got $$$, but it was resolved.This is a very interesting. No class action possibility? This whole thing has me sick and not sleeping. Nothing seems kosher in this. Any lawers in the group?
Thanks for the lead on the Massachusetts AGs complaint form. I'll also try the Illinois comsumer complaints office, this was really good when Lisa Madigan was there. Bunko is more than a parlor game. I never expected OAT to be so dishonest and cavalier to its long term customers.
The BBB has no power to force a refund. They merely take your complaint to the company and send you the companies response.File with the BBB in Boston. Business = Overseas Adventure Travel or Grand Circle. There are about 20 complaints about this and OAT has resolved quite a few where people are asking for refunds. Can't tell if they got $$$, but it was resolved.
I'd heard so many good things about OAT that I put down a $350 deposit 27 July 2019 for a once-in-a-lifetime trip to Tasmania, Australia and New Zealand. Last week I got a letter that the balance of $18,000 will be due 3 June - i.e., 90 days out. Yesterday I got instructions on how to get visas. IOW, no mention of the problems that you all are having. What happens if I just ignore the bill, nothing? Given what you all have been through, is it silly to think about getting my $350 back? I feel really bad for you.