Before I moved into a new apartment, I set up an order for basic internet service. I have a chat transcript from a Spectrum rep quoting me $52/month. She then mentioned that they had free installs with bundled packages and she could add in this bundle temporarily and I could cancel the phone/tv service at install. I attempted to do that and was told that since I was no longer a new customer I would be charged $89/month for basic internet. Weeks of back and forth and they still haven't fixed anything and I'm at the end of my rope. So I'm going to switch providers. Is there any chance of getting back any of the money I've paid to them? I'm so frustrated with their level of support and service and wanted to see if people had any suggestions.