Call from Enterprise about car damage AND smoking?!

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Mar 9, 2019
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#21
I don’t think this voicemail was even talking about the damage or smoke smell. From the way this one sounded it was like he was saying State Farm covered the cost of the rental in general. Not them saying there were damages and State Farm covered those too.
 
Jan 6, 2015
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#22
I don’t think this voicemail was even talking about the damage or smoke smell. From the way this one sounded it was like he was saying State Farm covered the cost of the rental in general. Not them saying there were damages and State Farm covered those too.
Understood. But your issue with them was concerning damages, about which you wished to speak with the manager. Specifically you stated:

I’m not sure if that means I should continue trying to reach the manager that initially reached out to me about the damage and smoking or if I should just save the voicemail and the photos and see if I hear anything else?​

Some of us are suggesting that you get clarification from them, i.e, what about the "damages'. In my case, I'm saying yes, you should follow up.

When they say "going to close out your contract year from last week um looks like everything was covered by the other drivers StateFarm", that's a strong statement saying two things: 1) you owe nothing and 2) the other driver covered it all. It's the "everything was covered" you need to clarify . . .
 
Likes: Neil Maley