I bought a Brother HL-3170CDW color laser printer. While under waranty the rear red print roller became damaged. As a result the paper was wrinkled and parts of the print were missing. The printer was replaced. Now on the replacement printer the same thing happened. I called and was told it was not under waranty so I had to bring it to a repair place on Staten Island, NY to service. I live in New Jersey. The printer is heavy. I am elderly. I checked on the Internet and found there were other complaints about that red roller being damaged. Seems to me there should be a recall. I only use regular paper. I am a home user and am not hard on the printer. I have many toner cartridges (about $50 each) that I bought that I cannot return and will be stuck with.