During a trip to Italy on 9/22/19, our flight was delayed approx half hour causing us to miss our connecting flight, still British Airways. In the process our suitcase was lost so my Husband and I had to buy clothing as we shared the suitcase. This caused a lot of stress as we called every day only to be told a different story, each time promising it would be delivered to wherever we were, following us on our tour. It ruined our vacation as we spent our free time calling British Airways. I added 2 days int’l calling at $10/day, the rest of the time using tour guide’s cell phone. Once home, I added international calling on my plan so I could continue calling. It finally showed up at Delta airlines in Orlando, eight days after we returned home. We picked it up. Our brand new Samsonite suitcase looked like it was 10 years old. Our connecting flight on our return trip was delayed by two hours causing us to miss our flight with Spirit Airlines who charged us a $99 each fee (4 travelers). Next flight was next morning so we had to pay for a hotel room and Uber both ways. Another complication was that the lost suitcase was put under the wrong name - a friend traveling with us who did not pay for a check-in. All in all, not only was our vacation ruined but we incurred $760 worth of additional expenses.