We had 2 round trip tickets booked on BA for Sept 11, (Boston to Jordan/ Egypt to Boston)which were canceled due to the pilots' strike in September. BA refunded us the cost of the 2 tickets MINUS the change fee of $550 we had paid several weeks earlier when we learned we needed to fly home 2 days earlier than we had planned. They have refused to refund the change fee --stating that we knew that fee was "non-refundable". We filed a complaint on September 2 (ref #19565302). We heard nothing and filed a followup complaint 10/1 (ref # 20476529). Nothing. The customer service number has a message--basically "we are too busy to answer" with no way to leave a message or get through to a human. What are are options? THANKS!