Bookit.Com Deceiving Resort with Misrepresentation of room categories along with Resort not correcting issues upon arrival and throughout

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Jan 6, 2015
And the difference is in your favor for the Ocean Front room:

Wherein it says:​
"If you choose to stay in an ocean front room that means your room will face the ocean and offer one of the resort’s best views.Although an ocean front room is more expensive, it can be worth it, especially if you’re on vacation."​
and also this site . . .​

Wherein it says:​
"An ocean view room means you will be able to see the ocean from your room, but you may have to look hard to find it.​
"Oceanfront room means your room will face the ocean and offer the best views."​

I pointed this out as encouragement for your case. Specifically, I suggest you explain this to bookit when you appeal (that the Yucatan could have given you an "Oceanfront" room) . . .


Verified Member
Dec 26, 2014
San Francisco
FOR ALL OUR READERS: I use online booking services for research, then I book direct after checking the reviews. Sometimes I drill down into the online service website to see the various rooms available and the cost difference. I have never found accurate information on the online service's website. They have few details and it's impossible to know what you would actually be booking. Don't use these services to book hotels, book directly with the hotel after doing your research.