FOR OUR OTHER READERS The whole issue with the "language of hotels" regarding suites, ocean front, ocean view, steps from the beach ... it's been going on forever. I don't know what bookit is, but assume it's an online booking service. That's what they do, take your booking. They add no value to the transaction, and often cause problems. Their customer service is usually not very good. Before you book, it's important to do the research so you know exactly what you want. You have to see photos of the exact room category you want, you might even call the hotel before making the booking. Reviews from other travellers need to be read and evaluated. This is a perfect example of what we advise, day in and day out: always book directly with the hotel. Know what you're booking. Once you arrive and stay there, it's usually too late to make corrections.