Beware of STI prepaid phone cards

  • Hi Guest, welcome to the help forum. You can get fast answers to your customer service questions here. We have a dedicated team of advocates who are ready to help. Just go to the section that matches your question and ask us!
  • If you've posted a question or issue for our advocates to assist with, please be sure to check back frequently for responses and requests for clarification.
  • Did you know you can get email notifications when something new posts to your favorite forum? It's easy. Just click the "watch" link right next to the "post new thread" button at the top of your favorite forum. The rest is easy. Now you'll never miss another conversation.
  • Want to become an expert user? Drop by the How to use this forum section and all will be revealed. We'll show you how to make the most of your experience.
Jan 6, 2015
This is to alert you and your readers to a company that appears to be a scam. About 11 years ago I purchased a prepaid phone card from Sprint. It worked well and I kept refilling it. Then several years ago it was taken over by STI prepaid. I recently tried to use my card and a recorded message stated that it had expired. I talked to a live body and was told that it did indeed expire even though it had $5.37 remaining on the card and that they would not send me the money or reactivate the card.

Here is what I have found out.

This link is the BBB information on STI prepaid: prepaid&tobid=&location=San Jose,CA&filter=businesses
They get an F from the BBB:
They have had loads of complaints:
Their site states that there is no expiration on recharge cards:

North Carolina cancelled their long distance business within the state
Sorry for the long email but I thought that you might be interested