Basic Economy-Can you ever change the ticket?

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Sep 25, 2018
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#21
Just so you know for the future, American allows you to upgrade your basic economy ticket to a regular ticket with no penalty. It has to be the same flights and you just pay the fare difference.
 
Likes: jsn55

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
18,857
17,066
113
New York
www.promalvacations.com
#22
We've been running photo tours for 31 years, and without our customers we don't exist.

This is why whenever a few clients have had to cancel within the '100% non-refundable' time period as the trip approaches, we refund as much as possible every time.

As stated, without our customers we can't function as a business, so why would we bite the had that feeds us? For us it comes down to treating folk as we'd like to be treated . . . it's that simple.

So seriously, are we naive in thinking that all travel related businesses should adopt a similar policy?
The airlines give you the option - when you buy the ticket. The Consumer makes the choice. This consumer knew the restrictions and bought anyway and turn wanted a refund when she couldn’t travel. She could have bought a regular economy ticket that she would have received a credit for canceling on.

No one is forcing anyone to buy basic economy. People want to travel the cheapest way possible and then want exceptions to be made of something happens. Why should the airline do anything when they clearly point out numerous times during the booking process the consequences?

In your business you are a small fish in a big pond and can’t afford to lose business. An airline is a big fish in a small pond and losing one person doesn’t hurt them in the least.
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
18,857
17,066
113
New York
www.promalvacations.com
#23
Just so you know for the future, American allows you to upgrade your basic economy ticket to a regular ticket with no penalty. It has to be the same flights and you just pay the fare difference.
Only on European flights, not domestic. And there is a fee according to their website.
 

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