Bandago Van rental and false repair charges from PurCo

  • Hi Guest, welcome to the help forum. You can get fast answers to your customer service questions here. We have a dedicated team of advocates who are ready to help. Just go to the section that matches your question and ask us!
  • If you've posted a question or issue for our advocates to assist with, please be sure to check back frequently for responses and requests for clarification.
  • Did you know you can get email notifications when something new posts to your favorite forum? It's easy. Just click the "watch" link right next to the "post new thread" button at the top of your favorite forum. The rest is easy. Now you'll never miss another conversation.
  • Want to become an expert user? Drop by the How to use this forum section and all will be revealed. We'll show you how to make the most of your experience.
Jun 24, 2019
16
1
3
62
#1
I rented a Sprinter Diesel van from Bandago. We returned it and almost 2 weeks later they claim gas was found in the diesel tank causing damage. The last place I stopped for fuel was 10 minutes from Bandago to top the tank off. My receipt says "Diesel". The last time before then was over 122 miles away in a different state. So it's not possible for the van to run that far on gas because I filled the tank up. They claimed I was the last person to rent the van. I received a repair invoice and other documents from Purco for over $11,000. The repair invoice has a discrepancy in the milage from when we returned it and when it was towed to the repair shop. So we were not the last people to drive the van. On the repair invoice there is a towing charge. So they can't claim the van was driven to the repair location. I posted a review on Yelp and the owner of Bandago sent me an email stating that the van wouldn't start, among other things.

I sent emails to the owner of Bandago, their claims specialist, the Purco claims adjuster and I assume a manager at the Bandago location I rented from. I asked them why was there a discrepancy in the milage on the van and what "telematic information" (as the owner stated in his email to me) was used to determine how I was the last person to use the van. So far I haven't received a reply.

We filed a claim with our insurance company (Geico) but it was denied because they don't cover "misfuel" as they call it. We have some fuel receipts but not all. But we have the the most important one, the last one.
 
Dec 11, 2016
48
103
33
44
#3
I just want to say good on you for recording the mileage.

Question for the forum - would the OP's credit card be able to obtain a copy of the previous receipt? I'm curious if it also would say "diesel".
 
Jun 24, 2019
16
1
3
62
#4
I just want to say good on you for recording the mileage.

Question for the forum - would the OP's credit card be able to obtain a copy of the previous receipt? I'm curious if it also would say "diesel".
We tried to get them from the service station but they don't keep receipts pass a certain time. My wife works for the bank that the CC is drawn on and they couldn't get them either. We haven't tried Visa.
 
Jun 24, 2019
16
1
3
62
#5
I got a reply back from the Bandago people I emailed yesterday about the mileage discrepancy and the "telematic information " . The fleet manager stated that the repair facility initially repaired the van by "they drained the tank, replaced the fuel lines, and changed the fuel filter. " But they claimed during the test drive the damage was more severe than they thought. And the test drive was exactly 7 miles. Which was the same as the discrepancy. But.
I replied back that the repair invoice has the mileage in and the mileage out, printed directly on the receipt. And they both state the same mileage coming in and the same mileage going out. So they received the van with the 7 mile discrepancy.
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
18,201
16,315
113
New York
www.promalvacations.com
#6
Did you provide a copy of your receipt showing it was diesel?

One thought- it wouldn’t be impossible that a gas truck might have put the wrong type of gas into the diesel tank. Did you by any chance call the gas station and ask if they might have had that happen?

Wouldn’t the car immediately show signs of the wrong fuel if it actually was the wrong fuel? Like you wouldn’t have been able to drive it to the rental car return lot.
 
Likes: jsmithw
Jun 24, 2019
16
1
3
62
#7
Did you provide a copy of your receipt showing it was diesel?

One thought- it wouldn’t be impossible that a gas truck might have put the wrong type of gas into the diesel tank. Did you by any chance call the gas station and ask if they might have had that happen?

Wouldn’t the car immediately show signs of the wrong fuel if it actually was the wrong fuel? Like you wouldn’t have been able to drive it to the rental car return lot.
We didn't call the gas station (Food 4 Less Fuel) but the receipt from that station has diesel on it. That was the last place we stopped to top the tank off before returning it to Bandago 10 minutes away. The last station that we filled up before Food 4 Less was 122 miles away. And that couldn't have possibly been gas because the tank was almost empty. And that van would've stopped long before we got back to Chicago. The owner claimed the Sprinter can still run with gas in it. But every source I've seen says that's not possible
 
Jun 24, 2019
16
1
3
62
#8
We submitted that Food 4 Less receipt to all those concerned. We didn't have the receipt from the previous gas station that was 122 miles away. After I drove away from the Food 4 Less fuel stop, I never noticed anything abnormal about the van. And the attendant didn't notice anything either after we returned it.
 
May 1, 2018
135
216
43
30
#13
Seems like "Sharky" already replied to the OP via Yelp:

the lab results we got from the mechanic after your return showed that was what was in the tank: a mixture of diesel and gasoline.
I doubt the Sharkster will change his tune now. Which is too bad because this clown doesn't deserve an awesome name like "Sharky Laguna".
 
Jun 24, 2019
16
1
3
62
#14
One issue you have is that I’ve never heard of this car rental company and we don’t have contacts for you for Executives to appeal to- the Executives are the ones that get these things dropped.

Submit this form and see if our researcher can find executive contacts:

https://www.elliott.org/research/
There is only one owner and I have his information
Sharky Laguana
sharky@bandago.com
Seems like "Sharky" already replied to the OP via Yelp:



I doubt the Sharkster will change his tune now. Which is too bad because this clown doesn't deserve an awesome name like "Sharky Laguna".

So who else should go to to get a resolution to this? We filed a claim with Geico and after sending them all of the relevant information and receipts they said they would cover the claim. But a week later they called and said "This type of loss is not a covered loss under your comprehensive policy " and denied the claim. Or should I contact PurCo? I'm going to put in a claim to the Food 4 Less fuel station we topped the tank off before returning it. And I got a reply back from Bandago about the discrepancy and this is their response.
"I spoke to Burdi about this yesterday. They did not record the mileage prior to the tank drain and test drive. It was not until they realized the extent of the damage that they entered the mileage into the repair order. I requested to get that in writing and will forward it to you later today. "

Really? I'm supposed to take that as a fact? I'm attaching a copy of the repair invoice.
 

Attachments

May 1, 2018
135
216
43
30
#16
Since you've already appealed to the owner of the company and your insurance provided with no luck, you're at a point where your only relief in this case would be through the courts. Your next step should be to hire an attorney to write them a letter communicating your position.

Note: DO NOT threaten to sue under any circumstance. If your attorney decides that a lawsuit is the right path forward then by all means proceed, but DO NOT threaten to sue before seeking legal representation.
 
Jun 24, 2019
16
1
3
62
#17
Ok thanks. I'm going to file a complaint with our state's Weights and Measure department so the tanks at that last fuel stop can be tested. We only drove it max 10 mins after filling up back to the rental place. Not enough time for something to go wrong.
 
Likes: Algebralovr
Dec 10, 2018
5
8
3
69
#18
There is only one owner and I have his information
Sharky Laguana
sharky@bandago.com



So who else should go to to get a resolution to this? We filed a claim with Geico and after sending them all of the relevant information and receipts they said they would cover the claim. But a week later they called and said "This type of loss is not a covered loss under your comprehensive policy " and denied the claim. Or should I contact PurCo? I'm going to put in a claim to the Food 4 Less fuel station we topped the tank off before returning it. And I got a reply back from Bandago about the discrepancy and this is their response.
"I spoke to Burdi about this yesterday. They did not record the mileage prior to the tank drain and test drive. It was not until they realized the extent of the damage that they entered the mileage into the repair order. I requested to get that in writing and will forward it to you later today. "

Really? I'm supposed to take that as a fact? I'm attaching a copy of the repair invoice.
Does anyone else find it interesting that Sharky Laguna is quoted in today's Elliott's personal page story about ride sharing https://chriselliotts.com/will-this-new-law-kill-car-sharing/#more-37960:
A representative for the American Car Rental Association (ACRA), the trade association for the car rental industry, said the law is “good for consumers” because it strengthens insurance requirements.
“Consumers are not well served if they get into an accident in a peer-to-peer vehicle, and then discover there is an insurance gap that does not provide sufficient coverage for the driver, occupants, or third parties,” said Sharky Laguana, an ACRA spokesman.
 
Jun 24, 2019
16
1
3
62
#19
Does anyone else find it interesting that Sharky Laguna is quoted in today's Elliott's personal page story about ride sharing https://chriselliotts.com/will-this-new-law-kill-car-sharing/#more-37960:
A representative for the American Car Rental Association (ACRA), the trade association for the car rental industry, said the law is “good for consumers” because it strengthens insurance requirements.
“Consumers are not well served if they get into an accident in a peer-to-peer vehicle, and then discover there is an insurance gap that does not provide sufficient coverage for the driver, occupants, or third parties,” said Sharky Laguana, an ACRA spokesman.

Interesting indeed
 
Jun 24, 2019
16
1
3
62
#20
I just got a call back from the Illinois Department of Weights and Measures. They said because it happened so long ago (May 7) that there is no way to test the tanks now. And if there had been a problem there would've been broken down trucks all over the place. Maybe or maybe not. This place isn't really a truck stop but more a food store gas station for shoppers.