Bahia Principe Bavaro Punta Cana

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Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
18,127
16,265
113
New York
www.promalvacations.com
#61
Apple Leisure Group owns vaxvacationaccess which SW is part of.

Good luck with ALG. There have been nothing but problems since ALG took over VAX and many agents have stopped using them because of a terrible system and unbelievable hours on hold for help.

This is becoming ridiculous. Did you receive that email from Customer Service? If you did, go to the first executive we show at SW and write. You booked through SW and they should be handling this.
 
Jul 6, 2019
31
8
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#62
Apple Leisure Group owns vaxvacationaccess which SW is part of.

Good luck with ALG. There have been nothing but problems since ALG took over VAX and many agents have stopped using them because of a terrible system and unbelievable hours on hold for help.

This is becoming ridiculous. Did you receive that email from Customer Service? If you did, go to the first executive we show at SW and write. You booked through SW and they should be handling this.
Surprisingly I received the email from SW Corporate today. No info whatsoever other then sit and wait. Unbelievable.
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
18,127
16,265
113
New York
www.promalvacations.com
#68
Y

Yep! In my opinion if it wasn’t for that who knows what would happen or it would have been long and drawn out.
You might want to consider booking with a real travel agent in the future- this is exactly why. They have your back and it costs no more to use an agent then booking on your own.
 
Jul 6, 2019
31
8
8
45
#69
You might want to consider booking with a real travel agent in the future- this is exactly why. They have your back and it costs no more to use an agent then booking on your own.
Great idea.m actually. Let me ask this. We normally use Skyscanner for real time airplane tickets as they usually source the lowest tickets worldwide. If they are not available then I wait for a Notification to update me on when to buy. Once we actually got round trip tickets to Europe for $300 using this app.

When flew with SW before, but this is the first time we used SW for plane, hotel and shuttle.

Could you give me an idea of where to source high rated travel agents online? Should I stay local or go with someone no matter where they’re located in the US?

Thanks again!