Baggage Claim United Airlines

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Aug 15, 2018
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#1
On June 8, 2018 my wife and I were booked on United flight 4776 from Chicago ORD to Toronto YYZ connecting with Air Canada 894 to Milan, Italy MXP. Our flight from Chicago to Toronto was delayed (“awaiting aircraft”) so we could not make our connection. United customer service at O’Hare rebooked us on UA 907 to Frankfurt FRA, and on Lufthansa LH 252 to Milan. This rebooking caused two things: 1) We missed a scheduled flight on Alitalia AZ 1027 from Milan to Naples, had to pay for a bus transfer airports from Malpensa to Linate airport and had to pay Alitalia a $252 rebooking fee. 2) United did not transfer our bags in Chicago to the Frankfurt flight. It took five days for us to recover our bags when they finally made it to Naples airport. We spent those five days of our vacation calling to find out where our bags were and if and when we could claim them. My wife purchased a blouse to have something to change into. After a $50 cab ride back to Naples airport, we finally got them.

We expect United to reimburse our out-of-pocket expenses: $252 (Alitalia) + 50 (cab) + 40 (bus) + 45 = $392. We also expect to be compensated for our inconvenience, discomfort, and lost vacation time. Anyone have advice on the best way to accomplish this?
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
13,450
13,077
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www.promalvacations.com
#2
Why did you get charged by Alitalia? Weren’t all the flights on one PNR? It sounds like you had a separate ticket for the missed Alitalia flight. If that is so- Air Canada doesn’t owe you for missing that flight. If it had all been on one PNR, then you shouldn’t have been charged for the rebooked flight.

Can you explain what the reason “awaiting aircraft” means? Was the flight coming in late? Was it late due to a weather issue or something that the airline had control over?

They do owe you for clothing and essentials you had to buy waiting for your bags within reason.

Did you have Travel insurance?
 
Likes: jsn55
Mar 17, 2015
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#3
If you;are not booked through on a single reservation, airlines generally do not have to reimburse you for a missed flight on a different airline. Say for example you book a trip hou to nyc on American, and the book nyc to Amsterdam on Kim, then if your flight from hou is late and causes you to miss your Kim flight, you are not due compensation from a Erica’s for that. American got you fro hou to not c, that is the end of the contract with you, whether you were late or not.
What you are entitled to are the incidentals you had to purchase while awaiting your luggage, but only up to a certain amount per day, $50 seems to be the norm. You may also be entitled to the cab fare, as the airline should have sent the luggage to you. Use the company contacts and follow the process in writing to customer service.
 
Jun 30, 2017
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Maui Hawaii
#4
If you;are not booked through on a single reservation, airlines generally do not have to reimburse you for a missed flight on a different airline. Say for example you book a trip hou to nyc on American, and the book nyc to Amsterdam on Kim, then if your flight from hou is late and causes you to miss your Kim flight, you are not due compensation from a Erica’s for that. American got you fro hou to not c, that is the end of the contract with you, whether you were late or not.
What you are entitled to are the incidentals you had to purchase while awaiting your luggage, but only up to a certain amount per day, $50 seems to be the norm. You may also be entitled to the cab fare, as the airline should have sent the luggage to you. Use the company contacts and follow the process in writing to customer service.
This first part of this post is not understandable.
 
Sep 19, 2015
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#5
If Alitalia was a separate ticket you will not be reimbursed.

Your UA and Air Canada ticket was to Milan and you got to Milan but several hours later. Had it all been one ticket you would have been booked all the way to Naples on LH.

You will likely not be reimbursed for bus to Linate, as UA only had to get you to MXP.

You should be reimbursed for all reasonable clothing and toiletries expenses once receipts are sent in.

You will not be compensated for inconvenience or lost vacation time.

You may get a goodwill gesture.
 
Aug 15, 2018
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#6
Why did you get charged by Alitalia? Weren’t all the flights on one PNR? It sounds like you had a separate ticket for the missed Alitalia flight. If that is so- Air Canada doesn’t owe you for missing that flight. If it had all been on one PNR, then you shouldn’t have been charged for the rebooked flight.

Can you explain what the reason “awaiting aircraft” means? Was the flight coming in late? Was it late due to a weather issue or something that the airline had control over?

They do owe you for clothing and essentials you had to buy waiting for your bags within reason.

Did you have Travel insurance?
Why did you get charged by Alitalia? Weren’t all the flights on one PNR? It sounds like you had a separate ticket for the missed Alitalia flight. If that is so- Air Canada doesn’t owe you for missing that flight. If it had all been on one PNR, then you shouldn’t have been charged for the rebooked flight.

Can you explain what the reason “awaiting aircraft” means? Was the flight coming in late? Was it late due to a weather issue or something that the airline had control over?

They do owe you for clothing and essentials you had to buy waiting for your bags within reason.

Did you have Travel insurance?
OK, Neil. So forget about Alitalia and the $250. What about the fact that United failed to put our bags on the rebooked flight to Milan via Frankfurt? In the five days it took to recover our luggage we made numerous calls trying to locate the luggage. My wife bought one blouse, 47 euros (I suppose we could have gotten more, but we made do, washing out underwear in the sink).We took a taxi to and from Naples airport, 25 euros each way, to claim our baggage. Can we recover for any of these? Will United make any gesture to compensate for our inconvenience and loss of time?
 
Sep 19, 2015
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#7
OK, Neil. So forget about Alitalia and the $250. What about the fact that United failed to put our bags on the rebooked flight to Milan via Frankfurt? In the five days it took to recover our luggage we made numerous calls trying to locate the luggage. My wife bought one blouse, 47 euros (I suppose we could have gotten more, but we made do, washing out underwear in the sink).We took a taxi to and from Naples airport, 25 euros each way, to claim our baggage. Can we recover for any of these? Will United make any gesture to compensate for our inconvenience and loss of time?
Your wife was very economical; I would ask for the reimbursement for the blouse, as well as the taxi fare.

Are you a member of UA mileage plan? Do you travel on UA a lot? The airline most likely would give a travel voucher or miles as a good will gesture.
 
Jul 13, 2016
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#8
Sorry Jim, but it is unlikely that UA will recompense you for your time. You can probably get them to pay for the cab rides to collect the luggage, and definitely for your wife's blouse, but that will be all.
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
13,450
13,077
113
New York
www.promalvacations.com
#10
OK, Neil. So forget about Alitalia and the $250. What about the fact that United failed to put our bags on the rebooked flight to Milan via Frankfurt? In the five days it took to recover our luggage we made numerous calls trying to locate the luggage. My wife bought one blouse, 47 euros (I suppose we could have gotten more, but we made do, washing out underwear in the sink).We took a taxi to and from Naples airport, 25 euros each way, to claim our baggage. Can we recover for any of these? Will United make any gesture to compensate for our inconvenience and loss of time?
That is a legit complaint and you should be compensated for what your wife had to buy and your costs for the cab back and forth to the airport. They won’t pay for the bus you had to take because you missed the Alitalia flight either.

Have you completed this form? It has to be done within 45 days of the loss.
https://baggageclaimform.united.com...1UGEBgO4VqUYjUqar6kU=9RflluYq4KUfq3RzWiLQ4g==

They won’t pay for your time, though. If your wife only spent money on a blouse, there shouldn’t be any argument from them on that. You didn’t have to buy anything else- toothbrush, makeup, etc? Get your receipts together for a claim. Cab receipts etc.

Did you have Travel insurance? That usually offers reimbursement for things like that the bus and new tickets.

Use our executive contacts - read the information on the bottom of our company contacts page on how to write - one at a time with a week in between.
 
Last edited:

jsn55

Verified Member
Dec 26, 2014
6,867
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San Francisco
#11
ADVOCATE ADVICE
If your luggage is delayed or lost, research the airline's policies. Purchase the things that you need within their guidelines so you will be reimbursed. File a claim with the airline as instructed. Don't spend your vacation o the telephone trying to squeeze information out of baggage claim. If possible, use a credit card with built-in travel insurance. The airlines lose and delay thousands of bags every month. Unless you have top status with an airline, they don't give much thought to your bags, they follow their procedures and usually get the bags delivered in a day or two. Passengers need to understand that when you check your bag, you may never see it again. Don't pack things that are important or irreplaceable, it's just a recipe for heartache.