Avis car accident / initial auto rental agreement??

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Jan 24, 2019
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#1
Hi there, I had and accident with my rental car and made the claim to the credit card already.

The credit card is requesting the Initial Automobile Rental Agreement but b/c I am Avis Preferred this document doesnt exist.

What I should do or request?

Thank you.
 

weihlac

Verified Member
Jun 30, 2017
1,420
1,391
113
Maui Hawaii
#2
Hi there, I had and accident with my rental car and made the claim to the credit card already.

The credit card is requesting the Initial Automobile Rental Agreement but b/c I am Avis Preferred this document doesnt exist.

What I should do or request?

Thank you.
Email Avis to obtain all of the needed documentation. Tell Avis you need this to pay the claim via the CC. There are documents in their computer that should satisfy the request. If Avis cannot provide them, send that information to the CC.
 
Jan 24, 2019
2
0
1
45
#4
Email Avis to obtain all of the needed documentation. Tell Avis you need this to pay the claim via the CC. There are documents in their computer that should satisfy the request. If Avis cannot provide them, send that information to the CC.
Avis send me an email explaining they dont have the initial contract, they only have the final invoice. And Chase IHG credit card, they insist they need it. I been talking to them several times a week for the last two weeks with no lick on this.
 

weihlac

Verified Member
Jun 30, 2017
1,420
1,391
113
Maui Hawaii
#6
Avis send me an email explaining they dont have the initial contract, they only have the final invoice. And Chase IHG credit card, they insist they need it. I been talking to them several times a week for the last two weeks with no lick on this.
Forward the Avis email to the CC. If they refuse to accept it, email the cust serv tree at both the CC and Avis. STOP talking to anyone. You need to email them to establish a "paper' trail.