Avis and Viking Billing

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Jan 2, 2018
I know, sounds like a broken record, but this is slightly different than what I could find in other posts.

During my rental period, weather was not friendly, and I received some hail damage to the rental. I honestly didn't see anything, but when I returned the car, the lot attendant found 3 dents and wrote they were all minor. The attendant also took pictures and said that since they were minor, I may or may not hear back. (I know... already had my red flag up). About 6 weeks later, I received a letter from Viking billing. The letter stated that the repairs had been made and instead of 3 dents, they repaired somewhere around 20, for a cost of $1800. I did contact my insurance carrier (USAA), giving them the details, and naively thinking that they would fight the amount. USAA made their payment, and now I am getting billed my deductible and loss of service cost. Do I have any recourse in the matter? My frustration lies in the fact that the attendant only saw 3 dents, and later they came up with a significant amount of additional damage.

Pretty much know my answer, just wanted to see if anyone had experience with this.

Thanks for your time.

Neil Maley

Staff Member
Dec 27, 2014
New York
Having been involved in a hail storm - I find it almost very hard to believe there were only 3 dents.

What you should do is use our thread about how to fight the damage and insist on pictures of all the damage.