Avalon River Cruise Flight Change Problem

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Jan 7, 2018
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#1
We booked a river cruise with Avalon in July 2017 (reservation #xxxxxx) to include r/t non-stop flights to Amsterdam via Newark and Amsterdam to Newark on Delta. In October we checked the Delta website and saw that the flights we were booked on had been canceled. We advised our travel agent, who said that no action could be taken until Avalon’s air dept (which is handled by Globus) initiated action. On 1/3/18 Globus Air contacted our travel agent to offer us our options. If we did not want to pay any additional money, we could either take a non-stop flight from JFK or fly from Newark with a layover in Detroit. If we wanted to fly non-stop from Newark, which we had originally contracted for, it would now cost us an additional $512. One of the reasons we booked this trip was the convenience of flying non-stop from Newark, which is a half-hour from our home. Getting to JFK will cost us @ $250, not to mention the time it will take to get there. We booked the flights from Newark with the layover in Detroit, since Globus Air advised that the options currently being offered to us may not be available for long. Why are we no longer getting the travel arrangements we had contracted for?


Note- this was edited to remove the booking number.
 

johnbaker

Verified Member
Oct 2, 2014
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1,397
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#2
@Carol Bender ... it all matters what the terms and conditions for your purchase was. You need to go back and read those. Most of the time you are only guaranteed the end points but not the timing or the routing.
 

jsn55

Verified Member
Dec 26, 2014
6,626
6,629
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San Francisco
#3
We booked a river cruise with Avalon in July 2017 (reservation #908386) to include r/t non-stop flights to Amsterdam via Newark and Amsterdam to Newark on Delta. In October we checked the Delta website and saw that the flights we were booked on had been canceled. We advised our travel agent, who said that no action could be taken until Avalon’s air dept (which is handled by Globus) initiated action. On 1/3/18 Globus Air contacted our travel agent to offer us our options. If we did not want to pay any additional money, we could either take a non-stop flight from JFK or fly from Newark with a layover in Detroit. If we wanted to fly non-stop from Newark, which we had originally contracted for, it would now cost us an additional $512. One of the reasons we booked this trip was the convenience of flying non-stop from Newark, which is a half-hour from our home. Getting to JFK will cost us @ $250, not to mention the time it will take to get there. We booked the flights from Newark with the layover in Detroit, since Globus Air advised that the options currently being offered to us may not be available for long. Why are we no longer getting the travel arrangements we had contracted for?
Why? Because your flights were cancelled. The Air Department of a cruse line will find the most awkward, time-wasting and inconvenient flights possible. Their only goal is to get the price down as far as they can manage. They know that time is of the essence and they can push you around a bit so you accept the dreadful itinerary. Experienced travellers never allow a cruise line to book air ... unless you enjoy multi-stops and connections.

Your travel agent should have been all over this the minute those flights were cancelled. "You have to wait?" I don't think so. When is the cruise? How much time do you have to deal with before the whole air thing segues into something worse? For international flights, $500 is not an outrageous amount ... I know you originally contracted for N/S out of EWR, but that's the way it goes these days ... the airlines hold all the cards.
 
R

Realitoes

Guest
#4
I'm not aware of any airline that will guarantee routing between your departure and final destination. Most airlines including Delta publish this fact in their Contract of Carriage:

A. Flight Schedules are Not Guaranteed
Delta will exercise reasonable efforts to carry passengers and their baggage according to Delta’s published schedules and the schedule reflected on the passenger’s ticket, but published schedules, flight times, aircraft type, seat assignments, and similar details reflected in the ticket or Delta’s published schedules are not guaranteed and form no part of this contract. Delta may substitute alternate carriers or aircraft, delay or cancel flights, change seat assignments, and alter or omit stopping places shown on the ticket at any time. Schedules are subject to change without notice. Except as stated in this rule and as provided in Rule 55, Delta will have no liability for making connections, failing to operate any flight according to schedule, changing the schedule for any flight, changing seat assignments or aircraft types, or revising the routings by which Delta carries the passenger from the ticketed origin to destination
Flight times and routing do change as the airlines move flights around due various operational factors. If your departure time or arrival time at your destination has changed dramatically, you may be able to have the airline switch you to another more convenient flight at no charge, if available.

Keep in mind, with the majority of airlines, ticket prices are based on the departure/arrival city pairs, not the routing (nonstop, direct, or connecting). While nonstop or direct flights might seem priced higher at the time of purchase, this is usually because they sale out of the lower fares faster, since most folks would prefer these types of flights.
 
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Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
12,670
12,686
113
New York
www.promalvacations.com
#5
Was this a cruise special that gave a discount on the air? What are the terms of the air in the contract? If it was a special air discount, Avallone terms state they may restrict them
to certain flights.

We need to know what the terms are in your contract with Avalon.

This is the small print on a current sale with discounted air:

. Once airfare is confirmed, with full air and land deposit received, air-inclusive price is guaranteed. We reserve the right to ticket passengers upon receipt of full land and air deposit. Additional airline fees for baggage may apply; visit www.iflybags.com for more details. Availability of promotional prices are limited and may be restricted to specific flights, class of service, travel dates or length of stay. Additional restrictions apply; see our Travel Terms & Conditions for details.
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
12,670
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www.promalvacations.com
#6
Why? Because your flights were cancelled. The Air Department of a cruse line will find the most awkward, time-wasting and inconvenient flights possible. Their only goal is to get the price down as far as they can manage. They know that time is of the essence and they can push you around a bit so you accept the dreadful itinerary. Experienced travellers never allow a cruise line to book air ... unless you enjoy multi-stops and connections.

Your travel agent should have been all over this the minute those flights were cancelled. "You have to wait?" I don't think so. When is the cruise? How much time do you have to deal with before the whole air thing segues into something worse? For international flights, $500 is not an outrageous amount ... I know you originally contracted for N/S out of EWR, but that's the way it goes these days ... the airlines hold all the cards.
If the air was discounted the agent is at the mercy of the cruise line. They can’t tell the cruise line to book specific flights- the terms usually have something in them about restricting flights.
 
Sep 19, 2015
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#7
Delta is discontinuing the Newark to Amsterdam next summer. Sometimes when there is less competition the airfares rise -- Delta is focusing on JFK -- I think now United is the only EWR to Amsterdam which makes the increase in price even less surprising, not that it helps the OP
 

JVillegirl541

Verified Member
Nov 21, 2014
3,239
3,134
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#9
Shame on your Travel Agent for not being all over this from the minute the airline changed/cancelled your flights! SHAME!!!

Please make sure you arrive at least 24 hrs prior to sailing, better yet 48. Can’t tell you how many of my fellow River Cruisers (Avalon) Who were delayed by various flight issues and either chased our Boat or their luggage did!

So what it you need to pay for a night or two prior to sailing. Arrive early, with a carry on bag with at least 2 days of clothes.

Loved Avalon, sailed Amsterdam to Budapest!
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
12,670
12,686
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www.promalvacations.com
#10
Shame on your Travel Agent for not being all over this from the minute the airline changed/cancelled your flights! SHAME!!!

Please make sure you arrive at least 24 hrs prior to sailing, better yet 48. Can’t tell you how many of my fellow River Cruisers (Avalon) Who were delayed by various flight issues and either chased our Boat or their luggage did!

So what it you need to pay for a night or two prior to sailing. Arrive early, with a carry on bag with at least 2 days of clothes.

Loved Avalon, sailed Amsterdam to Budapest!
Again - the travel agent cannot do ANYTHING about the flight of it was a special price deal. They are subject to what Avalon books. There are restrictions such as what I posted above- you don’t get a choice of flights, you are stuck with what the cruise line contracts for.
 
Sep 19, 2015
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#11
The travel agent has their hands tied and is at the mercy of Avalon/Globus.

When a direct flight is cancelled the airline will often put someone on a connection, even though it may be more time consuming there are no other options. Delta will give the passengers a connection or a non stop out of JFK, neither which are great options. I personally would do the non stop out of JFK and look at car service/transport options.
 
Jul 27, 2016
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#12
Personally, I would have taken the JFK-Amsterdam flight and asked for $250 in shipboard credit for the inconvenience. Getting to JFK from Jersey is more of a hassle, but JFK-Amsterdam is a seven hour nonstop. Going by way of Detroit adds at least four hours to the trip, and that's with a reasonably tight connection (1 hr) at DTW, which would make me nervous, given how delay-prone EWR can be.