AT&T Keeps deducting money from my account 3 months after closing!!

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May 15, 2017
Please help. I closed my AT&T internet account on 2/13/17 and returned the modem. I have contacted AT&T multiple times and keep getting told my account has been closed and the money I have been charged and automatically deducted from my checking account will be returned to me in ten business days and nothing HAPPENS! I have been charged $65 for three months and it is driving my crazy that the customer service representatives are outright LIARS. I have the names of the representatives and I even have my cancellation number. What more do I need to do to get my money back and not get charged without having to close my bank account! I still want my money back!
Jan 6, 2015
At this point I would appeal to Customer Care at AT&T since the charges are ongoing and have yet to be refunded.

You can click on our Company Contacts link (top of this page) to find their contacts. Send a brief, respectful email to the Primary Contact who is Carmen P. Nava, summarizing your experience and ask for assistance with the bank drafts.

Remember to thank him/her for his/her time and consideration.

Wait at least two weeks for a reply ...


Verified Member
Dec 26, 2014
San Francisco
Take a deep breath, Kathleen, and remember that you're dealing with a company that can't walk and chew gum at the same time. It's just incompetence. Follow VoR's instructions. Remember that the person reading your letter did not cause your problem. I would also contact your bank and instruct them to stop paying ATT. I just cancelled my landline and am anticipating problems with continuing credit card charges ... if ATT actually stops billing my card, I'll be astonished.
Sep 19, 2015
Go to your bank branch and there is usually a form to fill out to cancel automatic withdrawals. This way the bank is also on notice and they cannot honor the request. I had to do this and once I filled out the form it was over.