I went to AT&T to get a new phone. After picking out a new one and asking for a data transfer, 4 hours later the sales person after repeatedly asking me to come back tells me that the phone that I chose has a smaller memory capacity than the one that I currently have. I was upset that my time was wasted and he should have known that so I just asked for my old phone back. I came home to find that my voicemails had been deleted without my authorization. The company is offering me a one month credit but I think that is more insulting than the invasion of privacy and the fact that no one cares (along with the fact that their sales people do not know what they are doing). It's been a month of back and forth and AT&T acts like they have me hostage with their take it or leave it attitude given the magnitude of the harm. Can anyone please suggest anything? I have written repeatedly to the executives and they just hand off my letters to the same guy.