My sister in law and I went to the RIU Santa Fe in Cabo San Lucas on 2/14. From the get go it was a horrible experience. Customer Service was horrible, our room safe was broke, our sliding glass door didn't lock, the food was nasty, urine in our hallway, vomit on the sidewalk, it was a complete drunk fest and to top it all off we came upon a group of young adults with security and a couple of girls yelling that they were sexually assaulted at a pool party they were at. It was such a horrible experience that we left 48 hours later with no help from the Apple representatives that we were told to work through. We asked if we could switch hotels and were told by Apple no, there was no way to do that. We were told that they could not get us on a flight out any earlier and that if we left, we would be on our own to get back to the airport as well as any flight cost. We decided that we wanted out of there enough to pay our own way which was a one way fare from SJD - MSP. We advised the hotel when we checked out WHY we were leaving. I did write to Apple Vacations as I was told to do and the RIU Santa Fe said that since we didn't tell them directly, there was nothing they could do for us on a refund. We were told since we booked through Apple Vacation, we were to go to the Apple Representatives and that is what we did. Apple offered us a measly $150 voucher to myself and my sister in law which is just not acceptable in our eyes and want a full refund.