I booked an Alamo car rental for the Cayman Islands through Travelocity and purchased the offered rental insurance at the time of booking. The confirmation indicated the car rental fees would be due at the rental agency. There was nothing on the online form asking for who would be the driver. My husband always drives so I called Alamo to make sure this would be OK. They said it was fine and to just tell them that at the rental agency. The online paperwork indicated the payment method for the rental car needed to be the driver's payment method so when we got to the rental agency I again told them that I had booked and bought insurance but my husband would be the driver. They had me initialing the rental agreement (including the section on the agreement where you waive the local insurance). When we got to the section for the signature I asked if my husband should sign and they said sure. They had taken both my and my husband's driver licenses for the rental. The car's tires were badly worn and we skidded of of control driving in the rain. At the rental agency they made us put the charges for the damages on our credit card (over $9,000.00) and we would have to file with Aon Affinity for reimbursement. Aon denied our claim listing the reason that I (the person who booked the rental and insurance and have the rental confirmation and insurance confirmation in my name) am not on the rental agreement. Just because my husband was driving, that doesn't remove me from the agreement. Now Travelocity is pointing me back to Aon and Alamo, Aon basically told me that's it unless I have more documentation, and I'm waiting for a response from Alamo. Also, Aon's letter was missing the second page which should have included the phone number for the regulatory agency for appeals. The first page listed the area code and prefix and the rest of the phone number was missing and there was no second page. When I called Aon, the rep said "it's help". I asked if her to have the complete letter resent since I didn't receive a complete letter and it's been well over a week and I haven't received it. I entered an agreement in good faith, purchased the necessary rental insurance and I need an advocate.