Antiquated Comcast cable box

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Nov 14, 2016
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#21
@Kahhss -- Comcast gets such more than $22/month from @Jeanne Tassinari. She pays her condo Assoc dues, of which part is her portion of the Comcast contract for service. If she mentioned the cost I don't recall what it was.
I have DirecTV in my Denver building. I pay $37/month in my HOA fees and then an additional $20 directly to DirecTV for HD and DVR service.
Although the contract is with the building, we have a direct contact person with DirecTV to deal with these types of problems.
Read again what I wrote.

It's likely that the association gets a fee based off of the number of units. It's called a bulk contract. Whether she's there or not they get that money. Thus they only get $22 additionally from her. When they look at her bill, they see a $22/month customer. Whether you like it or not, that's how they're going to look at her account when choosing whether to install new hardware.

FYI, this caused no end to headaches for condo associations in FL around 2010. The condos were empty or abandoned but the cable companies had bulk contracts that gave them that fee based on the number of units. Since many were unoccupied, some condo associations had to raise their dues of their remaining tenants just to cover the cable bill.

I still think her best option for resolution is via the PUC but she's elected to resolve this by canceling the service.
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
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www.promalvacations.com
#22
Thank you. I have sent at least a half dozen emails to the address provided by Elliot.org which is Ecare. The emails I sent to the executive emails listed were returned as "undeliverable"
If the emails to the exec are being returned as undeliverable, there is a link in the information on reporting this so we can research for new ones.

http://elliott.org/company-contacts/

Use the link for reporting inaccurate or out of date info so someone can try to find correct information and post it.
 
Mar 16, 2017
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#23
Thank you for your input. In the scheme of things my "problem" is very minimal. I guess I have decided if I am going to give money away for services I am not receiving I might want to use it for charitable purposes.
 
Likes: AMA and jsn55

mmb

Verified Member
Jan 20, 2015
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#24
@Jeanne Tassinari
You can buy a TiVo to use with your Comcast service to DVR your shows.
eBay has many that are used. If you buy one with Lifetime service you won't even pay a monthly fee. Otherwise, it might be something like $12/month -- I'm not sure what they are charging now.
You will also need a 'card' from Comcast which costs $10/month --- it goes in the TiVo and validates/provides the service.
Seems like it would be about the same cost as you are paying now.
I have had very good luck with used TiVo's in my home.
 
Apr 30, 2016
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#25
I have an HD television set
We had that same problem with our old Comcast box. They replaced it two or three times for us. The guide takes a very long time to reset. When Comcast made us upgrade to X1 they initially gave us a bad box. Once that box was replaced we never had that reset/reboot issue again. X1 is great. We can record programs at home and watch them over the internet when we are away on vacation by connecting an HDMI cable from our laptop to the tv at our vacation spot.
 
Mar 16, 2017
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#26
We had that same problem with our old Comcast box. They replaced it two or three times for us. The guide takes a very long time to reset. When Comcast made us upgrade to X1 they initially gave us a bad box. Once that box was replaced we never had that reset/reboot issue again. X1 is great. We can record programs at home and watch them over the internet when we are away on vacation by connecting an HDMI cable from our laptop to the tv at our vacation spot.
I am not sure what X1 is and how Comcast "made" you upgrade. Could you please clarify. Thank you. And your point about the length of time to load and reset is exactly the reason I need an upgraded box.