And now Virgin Atlantic gets the bad press...

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Jul 27, 2016
@Just A Guy Oh I agree with you but why do you take the booking in the first place... and then why let the UM board?

Oh, I agree.
Overbooking UMs: not a good idea
Boarding more UMs than you can take: REALLY not a good idea

They shouldn't have taken the booking in the first place, and they CERTAINLY should have caught the problem before boarding.


Verified Member
Dec 26, 2014
San Francisco
This is an amazing story of incompetence on Virgin's part. However, I am questioning the difference between "he cried for hours" and "Virgin staff took very good care of him". Hmmm ... who to believe?