I just came across these comment recently in this forum. But let me tell you I had a completely different experience with XXXXXX. When I recently booked a room in Seattle for the labor day weekend through reservations.com back in July. A deals website recommended me the page since as they were offering better prices. It was after booking I came across the bad reviews that created a negative impression in me which in turn made me to shorten my trip. I was pretty skeptical in meeting their CRM department but trust me they were really helpful in making those alterations and didn't even charge me a single penny. May be an odd Individual experience I suppose.
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