American airlines

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Dec 14, 2017
My sister and I booked a flight to Maui april 22nd 1st class her from Cincinnati me from Milwaukee, to meet in Dallas/fort worth received called 12/12 that they can not get us on the same plane! She is 82 and disabled and cannot fly that far without my help, very upset, this maybe her last trip now it is a nightmare. HELP

Carol Phillips

Staff Member
Dec 28, 2014
Coastal South Carolina
I'm so sorry to hear this. I understand how important it is for your sister to have your assistance during the flights.

Perhaps you can provide a bit of information to help us:

- Did you book directly with American Airlines? If so, online or by phone? Or did you book through a travel agency (again, online or locally)?

- When is your flight from Dallas scheduled?

- In either case, had your reservations been ticketed yet?

- WHO contacted you to advise you could not be on the same flight? Did they give a reason?

We have some very savvy airline experts on this Forum (unfortunately, I'm not one of them) who will be along to offer advice, but answers to the above questions will help.
Dec 14, 2017
We book with AAA in Cincinnati for our trip to Maui on Jan 26th Mary @ AAA contacted me Mary at 513-941-6841 we are now booked in coach and I have 51/2 hr layover in Dallas to return to Milw. I also had to take a unpaid day off work because of the change
Apr 10, 2017
I am sorry for this disruption to your travel plans. Has the change occurred only on the return from Maui or both directions? What were the original dates of your trip and what are the dates now that the flights have been changed?

Neil Maley

Staff Member
Dec 27, 2014
New York
Still confused . Are you both on the same flight but only one of you us in first class? Did you tell the agent your sister isvdydabled so she could send a special
needs request to the airline?

When you book that early you can pretty
Much assume there are going to be changes with the flights unfortunately. They may have changed the aircraft to a smaller one and for your return home canceled the original flight you were on and put you on another.

AAA should be helping you too.


Verified Member
Dec 26, 2014
San Francisco
I'm glad to read that you used a real travel agent. Please meet with your AAA agent so you can get this fixed. There are many ways to straighten out the situation. This is the reason you use a travel agent, so that any issues can be resolved by an expert. Please let us know what transpires.