Amazon removed all my reviews, apparently because they think I'm selling them

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Sep 20, 2018
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#1
I recently went to update an old review from Amazon, and was informed that my ability to write reviews had been permanently revoked (and all existing reviews deleted) because I violated their "Community Guidelines". I wrote a ticket asking which guideline I allegedly violated, because I had no clue, and they wrote back that it was because they believed I "may" be selling reviews or had an undisclosed relationship with the seller (Free/Discount stuff, or outright payments). They also tossed in the tidbit that the decision was "final" and could not be appealed.

I honestly have no idea what they are talking about; the only reviews I've ever written involving free stuff was free stuff Amazon sent me as part of the Vine program.

I know this seems silly to complain about a company no longer letting me provide free content to them, but I've written (literally) over 20 years worth of reviews, I'm pretty proud of some of them, and I'd hate to have them go down the memory hole.

Anybody have any ideas? The Contact DB is a little thin... do I just send a note to that generic "ecr-replies" address or what?
 

weihlac

Verified Member
Jun 30, 2017
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Maui Hawaii
#3
I recently went to update an old review from Amazon, and was informed that my ability to write reviews had been permanently revoked (and all existing reviews deleted) because I violated their "Community Guidelines". I wrote a ticket asking which guideline I allegedly violated, because I had no clue, and they wrote back that it was because they believed I "may" be selling reviews or had an undisclosed relationship with the seller (Free/Discount stuff, or outright payments). They also tossed in the tidbit that the decision was "final" and could not be appealed.

I honestly have no idea what they are talking about; the only reviews I've ever written involving free stuff was free stuff Amazon sent me as part of the Vine program.

I know this seems silly to complain about a company no longer letting me provide free content to them, but I've written (literally) over 20 years worth of reviews, I'm pretty proud of some of them, and I'd hate to have them go down the memory hole.

Anybody have any ideas? The Contact DB is a little thin... do I just send a note to that generic "ecr-replies" address or what?
You can use these contacts to try to clarify the issue
https://www.elliott.org/company-contacts/amazon/
Contact one at a time, wait weekly between emails.
 
Sep 19, 2015
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#4
Hmm did you give a negative review and someone retaliated by claiming you demanded pay? Or work for the competition?

I think about people even on this forum that, after being told something they do not want to hear, accuse others of being employees of X airline or Y company......
 
Likes: jsn55 and ADM
Mar 16, 2015
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#5
My husband and I both have had our reviews deleted and are no longer able to post reviews after posting reviews for free/discount items promoted by Amazon as well. We have tried to get them reinstated, but they will no longer respond to us as well. We are going to be leaving Amazon once our prime membership expires at the end of the year.