Ah, I understand. you just feel that this is the most logical explanation.It must be the gift card cause the items I order come to less than $300 in total and I had a balance of 300 on my Amazon account which I just redeem from the cards purchase at the 7eleven store
I would. Front and back of the card and the entire receipt, and make sure they can read it. That should get your account unlocked in a few days.I email them pictures of the card guess j need to email them the receipt too
Wow, firstly I am amazed that Amazon replied to the person at 7-11!They were all bought at the 7eleven store in Orlando I have the physical cards and also my receipt but their not helping
knowing the date and time of redemption, versus the date and time of purchase, is a start, right.Wonder if it was the 7-11 clerk? They are the ones who tear the strip off the back and activate the card.
I think know the date and time of activation vs the date and time of using the cards is important.
knowing the date and time of redemption, versus the date and time of purchase, is a start, right.
I hate accusing someone of theft in general, but it does seem like the store clerk could easily make a purchase the moment after LW left the store, especially if the security code was uncovered.
@Romaine campbell did you happen to notice if the security code on the back of the card was still covered when you went to use the card? Did you scratch off the area to reveal the code? If it isn't covered, that's a telltale sign right there that there is something amiss with the card.
Whether the clerk could have stolen the numbers doesn't really matter at this stage and trying to make that determination (or worse the assertion) will only cloud the issue. That would be a matter for the police if a report is filed. If the OP makes that suggestion to 7-11 then they're just going to stop assisting right then and there. Accusing someone of theft without any proof is a dead stop to getting any help with any company.
You're right that if the code isn't covered that's a dead giveaway that there's a problem with the card and that's a good rule for anyone else reading this thread. In this particular case, if the OP had paid by Debit or Credit Card then I'd say this is the perfect time for a charge back. As you pointed out, this is a service that was paid for that was not received. From the messages in this thread I can't determine the payment method so this may not apply in this case.
7-11 is indirectly saying "you redeemed the gift cards" This is why it's so important to get the dates and times of redemption. He has his receipt, maybe he will get lucky.I think you should also tell 7-11 that you will be filing a complaint with the Attorney General in your state. I have a feeling someone from the store may be involved in this. 7-11 should be replacing those cards for you. Why is she sending you to Amazon when the money was used already? I don't believe Amazon is going to send you new gift cards for the three that 7-11 canceled but I hope I am wrong.
You might want to file a police report too.