Amazon Closed My Buyer Account With $1503 Gift Card Balance

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Aug 16, 2018
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#1
On the 26th of June, 2018 I place an order on my Amazon buyer account and I was given an order number "11xxxxxxxxxxxxxxxxx" but after couple of minutes I received a mail from the account specialist stating that;
"Hello, We believe that an unauthorized party may have accessed your account. To protect your information, we have:
-- Disabled the password to your account.
-- Reversed any changes made by this party.
-- Canceled any pending orders.
Please allow 5 hours for these actions to take effect. After 5 hours, you will be able to reset your password and regain access to your account. On the Sign In page, select "Forgot password?" and follow the instructions. After you enter your email or mobile phone number, you will receive an email or SMS message containing a personalized link. Click the link and enter your new password. If you have any trouble resetting your password, call Customer Service at: Customers in the U.S. or Canada: 1-866-216-1072 International customers: 1-206-266-2992 You will also need to:
-- Re-enter your complete payment method information the next time that you place an order.
-- Re-enter any addresses that you recently added to your account.
-- Check your subscriptions, if you have any. You may need to update them. We do not know how this person got your sign-in information because that happened away from our websites. Some techniques include using malicious software to capture a user's keystrokes, trying common passwords, and sending fraudulent emails that request account information (known as "phishing"). To learn more about safe online shopping, visit the section of our Help pages.
Sincerely,
Account Specialist
Amazon.com http://www.amazon.com ================

On the 27th of June, 2018 I called the customer care as stated, I spoke with a representative named "Shada J" and I was able to gain access to my account. On the 28th of June, 2018 I called the customer care and spoke with a representative named "Benj S" and I was told by him that I should place the order again and it won't be cancelled so I asked him to wait on phone while I try placing the order and he should help in forwarding the new order number to the account specialist so that the order won't be cancelled. While on phone with him, I place the order again and I was give an order number "11x-xxxxxxx-xxxxxxx " so I asked him to send me another mail confirming that my order will be shipped and he should help in forwarding the details of my order to the account specialist. I received a mail from him stating that;

"Hello Ricky,
We expect to ship your order in time to be delivered by 114-xxxxxx-xxxxxxx. We will send an e-mail when your order is shipped so you can track your package or you can sign up for text message alerts by visiting : https://www.amazon.com/gp/css/notifications
Your order could ship any time between now and the delivery date. You can check the most up-to-date status of your order in Your Account, here: https://www.amazon.com/gp/css/summary/edit.html?orderID=114-7582433-1794618
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We look forward to seeing you again soon. We'd appreciate your feedback. Please use the buttons below to vote about your experience today.

Best regards,
Benj S. Amazon.com
We ended the conversation but unfortunately 30minutes after I received another mail from account specialist saying they believe an unauthorized user access my account again. I called and spoke with several representative like Kacie, Issac C and others before regaining access to my account and I was told an account specialist will be contacted on my behalf and I will receive a mail from them stating that I can now make the order and it won't be cancelled and that's when I should try placing the order again. But unfortunately later that day on the 28th of June, 2018 I received a mail from account specialist stating that;

"Hello,
You are unable to access your account, use any Prime benefits or place orders with us until you confirm details related to your payment method. Please send the receipt for the purchase of the Amazon Gift Card used to place the order 114-xxxxxxx-xxxxxxx to our secure fax line. Make sure this document shows your name, phone number, and email address. If you did not buy the gift card, we request you to get in touch with the original purchaser to provide the gift card receipt. You can find our fax number on the Amazon.com Help page: https://www.amazon.com/help/addressverification Please expect a response from us within 24 hours of sending your fax. We may suspend or close any new accounts opened to avoid this process.
Sincerely,
Account Specialist Amazon.com ======================

I make use of myfax to send the information to them and also respond to the email with the attachment of the requested information since that was an advice I got from the customer care representative. On the 1st of July I got a mail from account specialist stating that;

"Hello,
We have closed your Amazon.com account. We canceled all open orders and Prime benefits. Any new accounts you open will be closed. We took these actions because your account is related to another account that was closed by Amazon. Due to the proprietary nature of our business, we are unable to discuss other accounts with you.
Sincerely,
Account Specialist
http://www.amazon.com

The reason stated above isn't a genuine reason because this is my first account with Amazon and also users with Amazon closed account got this same kind of email. They can be found on; https://thripp.com/2015/09/amazon-steals-gift-cards/ And also, https://forum.elliott.org/threads/a...ccount-deny-refund-of-gift-card-balance.4521/ After so many search from Google I got to found a facebook page created for people with Amazon closed account and from the group I was able to get the email of lots of Amazon executives. On the 5th of July, 2018 I email all of the executive and also the founder named Jeff Bezos with an email stated as follows;

"Hello,
I opened my account in February 2018 with Amazon.com to be able to shop with your store because of its great benefits over others. I had three order history in my profile and I've always pay for my order with gift card. I recently decided to shop again so I added five $300 Amazon gift card to my account and make my order but this time around it was unfortunate that my order was cancelled so when I received the mail I put a call to the customer care representative and notify them of my cancelled order. I was told the order was cancelled due to security reasons just to make sure it was ordered by an authorize user so I was told to make the order again and this time around it won't be cancelled so I went straight up to make the order while still on phone with the customer care representative and I received a mail that the order has been placed but after couple of minutes I received the same mail that my order was cancelled. I tried calling the customer care representative again and I was told an account specialist will be contacted on my behalf and I will have to wait for 24hrs to get a response from them. I waited and got a mail that my account has been put on hold until I provide my account information including name, email and phone number Associated with my account and also the receipt of the gift card I make use of to make the order to their fax line which I did and after 24hrs I got a response that my account has been closed. I put a several call to the customer care representative to ask them why my account was closed and about my $1503 gift card balance but I was told they had nothing to do about it except the account specialist. Account specialist won't respond to my mail and for every time I sent a mail to them I keep getting the same mail from them that my account has been closed. I'm contacting you as the CEO to please have a look at this, I'll be glad to found my Amazon account back on so I can continue shopping with your store and so I can have a good reputation to keep about your company. Account Name: Ricky Mayne
Account Email: Sakxxxxxxxxl@gmail.com
Phone Number Associated : +1(423) xxx-xxxx"

The phone number above is a Google Voice number since its only on my account for notifications about shipped order.

On the 7th of July, 2018 I received a response stating that;

"Hello,
I’m Sirisha, a member of the Amazon Account services team. Jeff Bezos received your email and requested that I research this issue and respond on his behalf.
We could not confirm your account details because your fax was not received. You will be unable to access your account or place orders with us until we are able to confirm the requested information. Please send the receipt for the purchase of the Amazon Gift Card used to place the orders to our secured fax line. Make sure this document shows your name, phone number, and email address. You can find our fax number on the Amazon.com Help page: https://www.amazon.com/help/addressverification If you did not buy the gift card, we request you to get in touch with the original purchaser to provide the gift card receipt. You can expect a response from us within 24 hours of sending your fax. We may suspend or close any new accounts opened to avoid this process.
Sincerely,
Sirisha Account Specialist Amazon.com
Best regards, Amazon.com"

I made it to send the requested information with a fax machine on the 10th of July, 2018 by 8am. On the 15th of July, 2018 I received a response stating that;

"Hello,
I’m Sirisha, a member of the Amazon Account services team. Jeff Bezos received your email and requested that I research this issue and respond on his behalf.
After a review of your details, we have determined it necessary to close your Amazon.com account. Any pending orders have been canceled. We may not reply to further emails about this issue.
Sincerely,
Sirisha Account Specialist Amazon.com
http://www.amazon.com =========================
Best regards, Amazon.com"

They made me realize after reviewing my details they determine my account has to be closed without any stated reasons for the closure. On the 16th of July, 2018 I called the customer care and spoke with a representative named Melissa D who happens to be a supervisor and I made her realize I need a refund of $1,503 on my closed Amazon account and she sent me an email and told me to respond to it and within 24hrs I will get a mail from account specialist regarding my gift card balance. The email I received from Melissa D states that;

"Hello,
I relayed your information to the team trained to handle this scenario. You should hear back from them in the next 1-2 business days. In the meantime, please reply to this email with pictures of the front/back of the gift cards you purchased, as well as the store receipt(s). Our Gift Card team will need this information to research further. We look forward to hearing from you soon.
Best regards,
Melissa D. Amazon.com"

I respond to the email with the attachment of the gift card receipt and gift card picture itself showing their claim codes. On the 19th of July, 2018 I got a mail from account specialist stating that;

"Hello,
You are unable to access your account, use any Prime benefits or place orders with us until you confirm details related to your payment method. Please send the receipt for the purchase of the Amazon Gift Card used to place the order 114-xxxxxxx-xxxxxxx to our secure fax line. Make sure this document shows your name, phone number, and email address. If you did not buy the gift card, we request you to get in touch with the original purchaser to provide the gift card receipt. You can find our fax number on the Amazon.com Help page: https://www.amazon.com/help/addressverification Please expect a response from us within 24 hours of sending your fax. We may suspend or close any new accounts opened to avoid this process.
Sincerely,
Account Specialist Amazon.com"

I respond to the email that I already sent the information and it was handled by an account specialist named Sirisha and also called the customer care and spoke with one of their representatives that I already sent the information and he should help me in contacting the account specialist about it. Later that day I received another mail saying that;

"Hello,
We have closed your Amazon.com account. We canceled all open orders and Prime benefits. Any new accounts you open will be closed. We took these actions because our records show that this account is related to another account that was closed by Amazon. Due to the proprietary nature of our business, we are unable to discuss other accounts with you.
Sincerely,
Account Specialist
http://www.amazon.com ========================="

I keep getting mail about my account but not any mail regarding the refund of my gift card balance which I discussed with Melissa D on the 16th of July, 2018. On the 20th of July, 2018 I got another email staying that;

"Hello,
You are unable to access your account, use any Prime benefits or place orders with us until you confirm details related to your payment method. Please send the receipt for the purchase of the Amazon Gift Card used to place the order 114-7xxxxxx-xxxxxxx to our secure fax line. Make sure this document shows your name, phone number, and email address. If you did not buy the gift card, we request you to get in touch with the original purchaser to provide the gift card receipt. You can find our fax number on the Amazon.com Help page: https://www.amazon.com/help/addressverification Please expect a response from us within 24 hours of sending your fax. We may suspend or close any new accounts opened to avoid this process.
Sincerely,
Account Specialist Amazon.com ========================="

I decided to send again and I sent it with GFI fax maker online and also HaloFax and each one of them confirmed sent.
I put a call through with the customer care again and spoke with the supervisor and she asked e to stay online while she chat with account specialist and after a couple of minutes she got back on the call and make me realize the account specialist team claimed not to have received the information I was asked to send to their fax number but I made her realize an account specialist called Sirisha claimed that after reviewing my details which is the fax I sent to their fax number but she made me realize thats not the case so I was sent an email to send the piece of information again and yes I did with a fax machine and again confirmed sent and since then I did not received any email from account specialist team and when I update my complain on the amazon closed account group on facebook which I got through thripp post then I was told by a member of the group that he also send such information to their fa number more than 20 times but they will always claim not to receive it so I should forget about faxing and keep mailing jeff because that was what worked for him but unfortunately it has not worked for me so far.
I filed a claim with ATG of Washington and Texas and also FTC but they are all still on process but I came here to post this because I realize this is what worked for Thripp when he had his account closed by amazon with gift card balance.
All I want from Amazon.com Inc is to reinstate my account and let me make use of my gift card balance and when I'm done they are free to close my account again or issue a refund my gift card balance of $1,1503 if opening my account to make use my gift card balance won't be an option as the gift card is legally purchased in Conroe Texas with cash and has no errors

edited by a moderator to remove order number, telephone number, and email address
 
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Aug 16, 2018
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#3
It was personally purchased by me with all the receipts.....I have the store receipt,activation receipts and also the plastic gift card itself which I already scanned with a scanner. I've tried attaching the files here but keep getting error
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
13,373
13,044
113
New York
www.promalvacations.com
#4
Where did you purchase them? Directly through Amazon or a third party?

Putting $1500 worth of gift cards up at once is not normal on Amazon. They are concerned with things such as money laundering that can occur.

Unfortunately we have not been successful with any of these Amazon gift card issues and yours falls into the same pattern we see here- abnormal transactions.

It sounds like you have already gone to the CEO of Amazon do there is nothing we can really help with. I would suggest you file a complaint with your state attorney general.
 
Aug 16, 2018
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#5
Three of the gift card was bought from Kroger and the other two from walgreen....I could see one of the advocate here helped thripp in contacting amazon executive linkedin profile and his issue was resolved and that is the reason why I am trying my luck as well. It was legally purchased with cash by me and being redeemed on my account that same day to buy buy myself the new samsung flasgship device and other accessories.
Talking about fraud or theft, I have never returned an item or even did any review as all I normally do is buy a gift card, load it up on my account and shop with it and this is my first amazon account and no one knows his details except me because I live alone.
Actually the last time I email jeff I keep getting the same response stating that I should forward them the gift card receipt to their fax number.... I've did that more than six times now. Two by fax machine with confirmation receipt of being sent and four of them through online fax system.
Attorney general never really works because they claimed of closing the case even if amazon failed to respond to their first letter being sent, that does sounds like they have no priorities over amazon theft but I already file a claim with ATG of Washington, Texas and also FTC about this and it's still on process
 
Jul 27, 2016
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#6
This must be quite frustrating. Unfortunately, your behavior pattern (load multiple large value gift cards to an Amazon account, then use the account to purchase a high-end cellphone) resembles people who are either trying to scam Amazon (with stolen/fraudulently obtained gift cards) or launder money (turning cash into an easily resold high-end cellphone).

Two questions to help us understand the situation better:

1. The Amazon account appears to be under the name Ricky Mayne - why did you choose CharlesW as a login name for elliott.org?
2. Where are you trying to have the phones shipped? Is it a US address, or international?
 
Likes: Neil Maley
Aug 16, 2018
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#7
I once choose Ricky Mayne to register on here but I dont know why my registration was declined and that's the reason why I go by the name Charles W[Wallace]
I am trying to ship the phone to an international address but I have also shipped to an US address which is the first address ever added to my account.
The cost of shipping internationally is what made me bought that amount of a gift card and I have three past history on my account
 
Jul 13, 2016
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#8
This situation reeks of money laundering and fraud. That may not have been CharlesW's intention but that is what it looks like to Amazon. New account, high-ticket electronics, and multiple gift cards purchased for cash at drugstores. All the stories here on Elliott.org have convinced me to NEVER buy an Amazon gift card!
 
Aug 16, 2018
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#9
Its not a new account and that wasn't my first purchase I opened it on February this year and I've been shopping with it since then.
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
13,373
13,044
113
New York
www.promalvacations.com
#10
The problem is that as others have said- this is not a normal transaction. Why are you buying phones and shipping to others?

The one case that was able to successfully be dealt with was a true error in the part of Amazon. Yours is not - this is not what an Amazon account is for, sending high end electronics to other people. And tit did if before which is also a red flag.

As I said- check the other threads about Amazon gift cards- they are all like yours- transactions that are abnormal and can be construed as fraudulent activity.

We have customer contacts for Amazon. You can use our contacts to try and go up the chain but there are too many red flags here.
 
Likes: jsn55
Jul 27, 2016
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#11
Its not a new account and that wasn't my first purchase I opened it on February this year and I've been shopping with it since then.
You mentioned that you had three previous orders - how large were these? They were shipped to a US address? I ask because opening an account and placing a couple small orders for US delivery before placing a very large one for international delivery is also the sort of thing that raises red flags in algorithms that scan for fraud.

I'm not saying you're doing anything fraudulent, but, from what you've said, your usage pattern resembles patterns associated with fraud and/or money laundering.

It does seem that Amazon doesn't do a good job of handling things when people actually do fax them the proof of purchase they've requested.
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
13,373
13,044
113
New York
www.promalvacations.com
#12
You mentioned that you had three previous orders - how large were these? They were shipped to a US address? I ask because opening an account and placing a couple small orders for US delivery before placing a very large one for international delivery is also the sort of thing that raises red flags in algorithms that scan for fraud.

I'm not saying you're doing anything fraudulent, but, from what you've said, your usage pattern resembles patterns associated with fraud and/or money laundering.

It does seem that Amazon doesn't do a good job of handling things when people actually do fax them the proof of purchase they've requested.
If they still feel that something wrong is going on, just sending everything may not be enough time warrant releasing the account.

Sending a large purchase of electronics to an international address and not your own is a big red flag.
 
Likes: jsn55
Aug 16, 2018
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#13
I only make use of Amazon to shop and ship internationally only because the features is supported by their website...I won't go by to use walmart because they don't have such features.
If only I ever came across thread like this then I would have intentionally close up my amazon account myself and not ever plan of shopping with them but not until I fell in the same pit then I began various search on google.
If I am at fault to ever decided to ship internationally but that doesn't give amazon the right to hold on my gift card balance as I can stand before them anywhere to proof the legal purchase of the gift card with cash.
When this happened I went to the store I got the gift card from and they made me realize they cant do anything about it since it was successfully redeemed on my account with no errors.
I already contact up to ten executives and I only get response from account specialist stating to respond on behalf of jeff bezos and ask me to send the requested information to their fax which I did but they keep claiming not to receive it.....How about sending the information to their headquarter address with USPS?
 
Aug 16, 2018
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#14
The previous purchase weren't that big compared to this .....The only thing that makes this big is the s9 plus because it cost around $830 when I place the order
 
Aug 16, 2018
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#15
And with its shipping cost its actually $943 and accessories that's the reason why I bought that amount of gift card because every item shipping cost is charged differently.
 
Sep 19, 2015
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#16
What country are you trying to ship these to: is there some issue with that? Does the recipient address have an amazon account that has been closed? Anyone in your house have something that closed.

Honestly, ordering three unlocked cell phones (2 by Samsung, one by Nokia), asking to be sent to a foreign address, paid by gift cards, and on a new account; I see why it was flagged.
 
Aug 16, 2018
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#17
It is to be shipped to a Nigeria address....I don't see an issue with that as I calmly sort out those that support international shipping and those are the one I clicked on and the order was cancelled twice and then I decided to let bit be for a while and try shipping to my address but later the day I got an email that my account was put on hold and that was how the problem began.
No the recipient never used amazon before
Not any in my house because I live alone here
 
Sep 27, 2017
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#18
Why doesn't Amazon just come out and state their rules instead of having people guess what may appease them? While I'm sure it's done for fraud protection and stops fraud, there will be innocent people caught up in this mess.

At least, on the confirm order page, they could note something like, "Purchases over $XXXX made with gift cards, purchases over $XXXX shipped to an address other than billing address, or being shipped to an international address may be flagged for review."

By simply shutting down accounts (and keeping fumds) without warning customers what the rules of the game are, it seems like the company is unjustly enriching itself.
 
Likes: jsn55
Mar 14, 2018
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#19
Everything about this transaction is suspicious, from the way the cards were purchased through your communication via non-verifiable means to shipping goods to Nigeria. Given the steps you've already taken, I think it's unlikely you will make any progress with Amazon.

However, suspicion is not proof. Assuming you've been honest with Amazon about everything (including your name and address when you set up the account), it's time to appeal to a third party. Amazon's gift card agreement (https://www.amazon.com/gp/help/customer/display.html?nodeId=3122091) allows you to appeal their decisions to either binding arbitration or small claims court. The instructions for how to do this are in the agreement. If you choose arbitration, Amazon will pay the fees unless your claim is frivolous.
 
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