Amazon Account with $4,300 giftcard closed

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Nov 12, 2018
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#23
@Kunsking if you would like to post your email here prior to sending, please do so and we will help you with wording, etc.
Dear Amazon,

My name is kunle Stephen Lawal and I have been a reliable customer to amazon.com for the past 8 years

I work with an international firm based in the US Family Health International (www.fhi360.org) with a HQ based in Nigeria as a program officer communications/graphics.

my main billing information is:
Kunle Lawal
no 5 koxxxxx,
Maitama Abuja
+2347xxxxxxx


During a recent purchase I used by friends credit card with billing information, because he had some $ in it.
Ceejay Charles
156 Old xxxxx/Abacha Road, Karu, Abuja
Nigeria
930001
+23480xxxxxxx


He can be contacted via email: ceejay@xxxxxxxxxx.com for further clarification.

I am not in any way fraudulent ( please check my amazon buying records) and I will be more than willing to provide any document for clarification.

All I ask is that you kindly review my account and have it unlocked.

Thank you in your anticipation for your positive assistance.

Kunle Stephen Lawal

Edited by a moderator to remove personal information.
 
Last edited by a moderator:

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
17,628
15,918
113
New York
www.promalvacations.com
#24
Wait a minute- did you make a purchas with a friends credit card?

“During a recent purchase I used by friends credit card with billing information, because he had some $ in it”

What does that have to do with the gift cards?

You haven’t told us exactly what happened it seems. Using someone else’s card is a whole different story.
 

weihlac

Verified Member
Jun 30, 2017
1,578
1,552
113
Maui Hawaii
#25
Dear Amazon,

My name is kunle Stephen Lawal and I have been a reliable customer to amazon.com for the past 8 years

I work with an international firm based in the US Family Health International (www.fhi360.org) with a HQ based in Nigeria as a program officer communications/graphics.

my main billing information is:
Kunle Lawal
no 5 koxxxxx,
Maitama Abuja
+2347xxxxxxx


During a recent purchase I used by friends credit card with billing information, because he had some $ in it.
Ceejay Charles
156 Old xxxxx/Abacha Road, Karu, Abuja
Nigeria
930001
+23480xxxxxxx


He can be contacted via email: ceejay@xxxxxxxxxx.com for further clarification.

I am not in any way fraudulent ( please check my amazon buying records) and I will be more than willing to provide any document for clarification.

All I ask is that you kindly review my account and have it unlocked.

Thank you in your anticipation for your positive assistance.

Kunle Stephen Lawal

Edited by a moderator to remove personal information.
This has many red flags fro Amazon. You mention a credit card "he had some $ in it", but this sounds like a debit card since credit cards do not have "$ in it". You have used more than one foreign address for the "credit card". Hopefully, you can get your gift card balance restored. It is not likely that Amazon will restore your account, and Amazon will not allow you to open another one.
 
Nov 12, 2018
24
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#26
This has many red flags fro Amazon. You mention a credit card "he had some $ in it", but this sounds like a debit card since credit cards do not have "$ in it". You have used more than one foreign address for the "credit card". Hopefully, you can get your gift card balance restored. It is not likely that Amazon will restore your account, and Amazon will not allow you to open another one.
L
Wait a minute- did you make a purchas with a friends credit card?

“During a recent purchase I used by friends credit card with billing information, because he had some $ in it”

What does that have to do with the gift cards?

You haven’t told us exactly what happened it seems. Using someone else’s card is a whole different story.
This is what I have been saying. I dont know if the problem is the Giftcard in my account or the fact that I used another debit card to purchase items in the past.

my last transaction was with my gift card. When I tried login in after the transaction, I got the invalid password error. I did a password reset and it still did not work, I then contacted amazon support and they said there is an issue with my billing. I sent in my billing address and I got no response for over a week, I then sent it my friends billing address being that i used his card to make a purchase before ( thinking thats the billing address they want) and that's when I got the message

Hello,

After a review of your details, we have determined it necessary to close your Amazon.com account. Any pending orders have been canceled.

We may not reply to further emails about this issue.

Sincerely,

Account Specialist
Amazon.com
http://www.amazon.com

Thats why i came to this forum for help.

This is the honest truth .
 
Nov 12, 2018
24
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#27
This has many red flags fro Amazon. You mention a credit card "he had some $ in it", but this sounds like a debit card since credit cards do not have "$ in it". You have used more than one foreign address for the "credit card". Hopefully, you can get your gift card balance restored. It is not likely that Amazon will restore your account, and Amazon will not allow you to open another one.
My mistake. They are all debit cards and not credit cards
 

weihlac

Verified Member
Jun 30, 2017
1,578
1,552
113
Maui Hawaii
#28
My mistake. They are all debit cards and not credit cards
Unfortunately for you, the use of multiple debit cards (including one that is not yours) and gift cards to purchase items sent to different addresses says "money laundering" to Amazon regardless of the legality for you. Amazon has no way of verifying the addresses associated with the means of payment, esp with a foreign address. You should use the company contacts and try to get the restoration of your gift card balance. There is very little you can do about the cancellation of your account. If you focus on account restoration you may find they will simply stop dealing with you and you will lose your gift card balance.

https://www.elliott.org/company-contacts/amazon/
 
Nov 12, 2018
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#29
Unfortunately for you, the use of multiple debit cards (including one that is not yours) and gift cards to purchase items sent to different addresses says "money laundering" to Amazon regardless of the legality for you. Amazon has no way of verifying the addresses associated with the means of payment, esp with a foreign address. You should use the company contacts and try to get the restoration of your gift card balance. There is very little you can do about the cancellation of your account. If you focus on account restoration you may find they will simply stop dealing with you and you will lose your gift card balance.

https://www.elliott.org/company-contacts/amazon/
Hello, All items where sent to only 1 address in the US
 

weihlac

Verified Member
Jun 30, 2017
1,578
1,552
113
Maui Hawaii
#30
Hello, All items where sent to only 1 address in the US
Yes, but your home addresses that you list are all outside the US. All of this is a red flag-multiple debit/credit cars, high-value balances, multiple address outside the US. You do not have to be doing anything wrong to trip the alerts in the Amazon computer system. The US government has cracked down heavily on money laundering and businesses have put in place computer algorithms that are tripped by legal activities. Amazon would rather lose a customer rather than be subjected to years of governmental investigations.
 
Likes: Neil Maley
Mar 14, 2018
291
330
63
#31
L

This is what I have been saying. I dont know if the problem is the Giftcard in my account or the fact that I used another debit card to purchase items in the past.

my last transaction was with my gift card. When I tried login in after the transaction, I got the invalid password error. I did a password reset and it still did not work, I then contacted amazon support and they said there is an issue with my billing. I sent in my billing address and I got no response for over a week, I then sent it my friends billing address being that i used his card to make a purchase before ( thinking thats the billing address they want) and that's when I got the message

Hello,

After a review of your details, we have determined it necessary to close your Amazon.com account. Any pending orders have been canceled.

We may not reply to further emails about this issue.

Sincerely,

Account Specialist
Amazon.com
http://www.amazon.com

Thats why i came to this forum for help.

This is the honest truth .

Yikes, I can see why Amazon is concerned. I'm guessing your provision of multiple debit cards and billing addresses in Nigeria and a single shipping address in the US triggered the account closure. In your email, I'd suggest emphasizing that your friends card was used with your friends authorization--Were you ordering goods for him?

Request that they reopen the account and, if they are unwilling to do that, that they refund your balance. I wouldn't get your hopes up--They may not even respond.

You probably violated Amazon's terms, but I doubt they can confiscate your balance as a penalty. But you will probably need to go to arbitration (or court) to recover it.
 
Nov 12, 2018
24
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#32
Yikes, I can see why Amazon is concerned. I'm guessing your provision of multiple debit cards and billing addresses in Nigeria and a single shipping address in the US triggered the account closure. In your email, I'd suggest emphasizing that your friends card was used with your friends authorization--Were you ordering goods for him?

Request that they reopen the account and, if they are unwilling to do that, that they refund your balance. I wouldn't get your hopes up--They may not even respond.

You probably violated Amazon's terms, but I doubt they can confiscate your balance as a penalty. But you will probably need to go to arbitration (or court) to recover it.
I honestly did not know about all these. As i was legit is my dealings with Amazon for the past 8 years. Can you please help rephrase my letter of appeal so I can send back to them?
 
Nov 12, 2018
24
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#33
Yikes, I can see why Amazon is concerned. I'm guessing your provision of multiple debit cards and billing addresses in Nigeria and a single shipping address in the US triggered the account closure. In your email, I'd suggest emphasizing that your friends card was used with your friends authorization--Were you ordering goods for him?

Request that they reopen the account and, if they are unwilling to do that, that they refund your balance. I wouldn't get your hopes up--They may not even respond.

You probably violated Amazon's terms, but I doubt they can confiscate your balance as a penalty. But you will probably need to go to arbitration (or court) to recover it.
Yes I was ordering goods for him. This is the sad part.
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
17,628
15,918
113
New York
www.promalvacations.com
#34
This is exactly why they asked you for your address. Once you sent them your address and they saw a different address - that’s what got your account suspended I suspect. And I’m not sure you will be able to get it back.
 

jsn55

Verified Member
Dec 26, 2014
8,102
7,982
113
San Francisco
#35
Amazon sells things to people all over the world. Most of the goods are paid by a credit card (less often a debit card) in the name of the person ordering the goods and shipped to that person's address of record. Amazon processes a gazillion orders an hour. They've set up computers to monitor all this activity. When anything about a transaction looks "different", the computer flags it. A real human being gets involved at some point ... could be a point far in the future.

The best way to plead your case is a concise, chronological list of the facts. Having in excess of $4K in gift cards doesn't seem "normal". Most Amazon customers would pay for their goods with their credit or debit card. Gift cards enter into the scene occasionally after a birthday or the holidays. Most customers do not have lots of gift cards in their accounts; there's no need for them. You need to be patient and persistent and hopefully a human will get involved with your case. So you need to convince Amazon that your situation is normal and falls within their guidelines in order for them to consider lifting the ban on your account. Good luck, and please keep us posted.
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
17,628
15,918
113
New York
www.promalvacations.com
#37
Amazon sells things to people all over the world. Most of the goods are paid by a credit card (less often a debit card) in the name of the person ordering the goods and shipped to that person's address of record. Amazon processes a gazillion orders an hour. They've set up computers to monitor all this activity. When anything about a transaction looks "different", the computer flags it. A real human being gets involved at some point ... could be a point far in the future.

The best way to plead your case is a concise, chronological list of the facts. Having in excess of $4K in gift cards doesn't seem "normal". Most Amazon customers would pay for their goods with their credit or debit card. Gift cards enter into the scene occasionally after a birthday or the holidays. Most customers do not have lots of gift cards in their accounts; there's no need for them. You need to be patient and persistent and hopefully a human will get involved with your case. So you need to convince Amazon that your situation is normal and falls within their guidelines in order for them to consider lifting the ban on your account. Good luck, and please keep us posted.
I think this is more of an issue that he used someone else’s debit card to buy somerhing. The gift card balance in that amount is suspicious enough but once he wrote he used his friends debit card and then sent his own address when Amazon asked for confirmation was enough for Amazon to shut down the account. Buying things with someone elses card and the items not being shipped to the debit card address reeks of fraud to Amazon.
 
Nov 12, 2018
24
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#38
Amazon sells things to people all over the world. Most of the goods are paid by a credit card (less often a debit card) in the name of the person ordering the goods and shipped to that person's address of record. Amazon processes a gazillion orders an hour. They've set up computers to monitor all this activity. When anything about a transaction looks "different", the computer flags it. A real human being gets involved at some point ... could be a point far in the future.

The best way to plead your case is a concise, chronological list of the facts. Having in excess of $4K in gift cards doesn't seem "normal". Most Amazon customers would pay for their goods with their credit or debit card. Gift cards enter into the scene occasionally after a birthday or the holidays. Most customers do not have lots of gift cards in their accounts; there's no need for them. You need to be patient and persistent and hopefully a human will get involved with your case. So you need to convince Amazon that your situation is normal and falls within their guidelines in order for them to consider lifting the ban on your account. Good luck, and please keep us posted.
Yes, I understand. The giftcards was to make purchase on black friday for my family ( my wife is expecting early December).

I honestly also saw giftcards as a means of storing money (not laundering money) on amazon and using when need be since it would not expire. I was wrong, I have totally learnt my lesson. I hope it gets restore.

We live, we learn, its not the end of the world.

I hope people learn from my mistake

Thank you all for your support! I would keep trying and if I get my giftcards or account back. I would let you all know.

Thank you so much, God bless you all!
 
Nov 12, 2018
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#39
I think this is more of an issue that he used someone else’s debit card to buy somerhing. The gift card balance in that amount is suspicious enough but once he wrote he used his friends debit card and then sent his own address when Amazon asked for confirmation was enough for Amazon to shut down the account. Buying things with someone elses card and the items not being shipped to the debit card address reeks of fraud to Amazon.
i have also told my friend to contact amazon with all necessary details and documents. Hoping this would help!