Amazon Account with $4,300 giftcard closed

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Nov 12, 2018
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#1
Hello,

I got a mail from amazon asking for account verification. I sent them my billing address and I get an email:

Hello,

After a review of your details, we have determined it necessary to close your Amazon.com account. Any pending orders have been canceled.

We may not reply to further emails about this issue.

Sincerely,

Account Specialist
Amazon.com
http://www.amazon.com


Been using amazon for 10years now and I have gift cards worth $4,300 in it. Please help!

Thank you,
Kunle Lawal
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
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New York
www.promalvacations.com
#2
Where did you get the gift cards?
What did you buy with the gift cards?
Do you have a credit card on file with Amazon?
Is this the only Amazon account you have?
Has anyone living at your address had Amazon suspend an account?

Please read the many posts we have about Amazon closing accounts. Almost every one of them is due to using gift card which are a big red flag for fraud.

We have not been successful advocating with Amazon because we have had two instances in all the years we’ve been here that were reversed.

You can use our company contacts and write to Amazon. Please read the specific instructions in the company contacts page on how to write before you begin.
 
Nov 12, 2018
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#3
Hello,

See answers to questions below

Where did you get the gift cards? Walgreens
What did you buy with the gift cards? bought baby items for my new born kid
Do you have a credit card on file with Amazon? Yes I do been using amazon for 10 years now
Is this the only Amazon account you have? Yes
Has anyone living at your address had Amazon suspend an account? No

I have read all post. Amazon asked for my billing address which I provided and they sent me the above email.

I am confused? they are not asking me to provide evidence of giftcard or anything like that.

Please help
 
Mar 14, 2018
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#5
As Neil said, this forum has seen this issue many times. I'm just going to repost my summary advice from last time:

I'm guessing you (or your shipping address) are not in the US and you have applied gift cards purchased in US retail stores to your account. Amazon freezes accounts that do this because this pattern is often associated with fraud, money laundering and other violations of US law.

Everyone here is asking a lot of questions, but you only have 4 potential courses of action:

1) Give Amazon all the information they are asking for and hope they unfreeze your account
2) Write to the Amazon contacts provided by Weilac ( https://www.elliott.org/company-contacts/amazon/ )
3) Submit the case for arbitration as described in the gift card terms
4) Sue Amazon in small claims court

None of these methods will allow you to remain anonymous. We have rarely seen Amazon unfreeze an account based on the first 2 methods and have never seen anyone use the last 2. Frankly, it's likely this is because we have rarely seen any of these incidents where the poster was legit.

If you have acted legally and legitimately, I'm confident you'll get your money back, although you may need to go to all the way to arbitration. If you have not, there's nothing that anyone on this site can do to help you (even if we wanted to).
 
Likes: Neil Maley
Nov 12, 2018
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#6
Where do you live? I am a humanitarian worker currently working in Nigeria for USAID
Where were the cards bought? in the United States
 
Nov 12, 2018
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#7
As Neil said, this forum has seen this issue many times. I'm just going to repost my summary advice from last time:

I'm guessing you (or your shipping address) are not in the US and you have applied gift cards purchased in US retail stores to your account. Amazon freezes accounts that do this because this pattern is often associated with fraud, money laundering and other violations of US law.

Everyone here is asking a lot of questions, but you only have 4 potential courses of action:

1) Give Amazon all the information they are asking for and hope they unfreeze your account
2) Write to the Amazon contacts provided by Weilac ( https://www.elliott.org/company-contacts/amazon/ )
3) Submit the case for arbitration as described in the gift card terms
4) Sue Amazon in small claims court

None of these methods will allow you to remain anonymous. We have rarely seen Amazon unfreeze an account based on the first 2 methods and have never seen anyone use the last 2. Frankly, it's likely this is because we have rarely seen any of these incidents where the poster was legit.

If you have acted legally and legitimately, I'm confident you'll get your money back, although you may need to go to all the way to arbitration. If you have not, there's nothing that anyone on this site can do to help you (even if we wanted to).
Thank you. But I shipped all Items directly to America
 
Mar 14, 2018
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#14
Just to clarify, there's nothing arbitration will be able to do about reopening your account. They should be able to help recover your $4300 balance if everything is legit. If you want to continue to do business with Amazon, you should respond to their emails and write to the contacts before filing, as this will likely burn your bridges with Amazon
 
Nov 12, 2018
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#15
Just to clarify, there's nothing arbitration will be able to do about reopening your account. They should be able to help recover your $4300 balance if everything is legit. If you want to continue to do business with Amazon, you should respond to their emails and write to the contacts before filing, as this will likely burn your bridges with Amazon
Yes, I understand all I need is my $4300. I feel is unfair shutting down my account knowing that I have been a buyer for the past 10years spending alot of money. I have however sent a reply email back to address-verification@amazon.com and also another to Dave Clark. If i dont here from them, I would go straight to arbitration. What are your thoughts? im i taking the best route?
 
Mar 14, 2018
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#16
Yes, I understand all I need is my $4300. I feel is unfair shutting down my account knowing that I have been a buyer for the past 10years spending alot of money. I have however sent a reply email back to address-verification@amazon.com and also another to Dave Clark. If i dont here from them, I would go straight to arbitration. What are your thoughts? im i taking the best route?

Seems reasonable to me. You can also try the other contacts on the list. From their email, it sounds like their regular customer service is done speaking with you but maybe someone in their executive offices will.

When you file for arbitration, your case will go to Amazon's legal group which may decide to simply return your money. If not, they will at least need to explain why they have confiscated it (and justify this to the arbitrator).
 
Likes: jsn55
Nov 12, 2018
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#17
Seems reasonable to me. You can also try the other contacts on the list. From their email, it sounds like their regular customer service is done speaking with you but maybe someone in their executive offices will.

When you file for arbitration, your case will go to Amazon's legal group which may decide to simply return your money. If not, they will at least need to explain why they have confiscated it (and justify this to the arbitrator).
Thank you so much! you have been super helpfully! would keep you posted. One last question, How long to you advice i wait to get an email from Dave Clark before escalating to Mike Roth.
 
Mar 14, 2018
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#18
I believe this site recommends one week. Here's the full instructions:

As a service to our readers, we post the names, numbers and email addresses of executives responsible for customer service at major companies.

Do not write to all contacts at once and do not start by writing to the CEO. This could severely limit your ability to resolve your issue.

If you’re having a problem with a company, please consider using our proven strategies for a resolution.

If listed, start by writing to the senior customer service contact (listed under executive contacts). Tell them the issue and give them a week to respond. If they don’t respond or refuse to help, write to the next executive shown. If necessary, repeat weekly going up the chain of executives one at a time.