Amazon Account Locked

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Mar 10, 2019
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#1
So my grandmother was getting me an early birthday gift (Purchased on an Amazon store card). A few computer parts on Amazon. First, my order had to go through manual verification from Amazon and now? Well my account is locked, I've spoken to multiple customer service reps spoken to the bank, sent emails with the fax information requested, and I'm still having trouble getting through to the account specialists. I've also contacted the bank who has stated that on their end the payment method is absolutely fine. Credit limit Hasn't even been reached if my transaction DID go through. all I ever get is "The account specialists will contact you in 24-48 hours confirming that your account has been reinstated". Going on 48 hours now, and all they want is more info.
Please Help.

Sincerely, Devonte McDaniel
 

weihlac

Verified Member
Jun 30, 2017
1,420
1,391
113
Maui Hawaii
#2
So my grandmother was getting me an early birthday gift (Purchased on an Amazon store card). A few computer parts on Amazon. First, my order had to go through manual verification from Amazon and now? Well my account is locked, I've spoken to multiple customer service reps spoken to the bank, sent emails with the fax information requested, and I'm still having trouble getting through to the account specialists. I've also contacted the bank who has stated that on their end the payment method is absolutely fine. Credit limit Hasn't even been reached if my transaction DID go through. all I ever get is "The account specialists will contact you in 24-48 hours confirming that your account has been reinstated". Going on 48 hours now, and all they want is more info.
Please Help.

Sincerely, Devonte McDaniel
You can use these contacts to reach Amazon: https://www.elliott.org/company-contacts/amazon/
It is likely that your use of the gift cards raised a flag with Amazon. This may take more time to resolve. Who purchased the gift cards and where were they purchased?
 
Sep 19, 2015
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#6
The Card was not purchased. She applied for a card and it was accepted. That is the card I used. Also, the card is an Amazon store card
Do you live with the cardholder? Are you at the same address? There may be concern over identity theft -- you know the card is legitimate, but someone opening a card and then buying electronics quickly can trip a fraud alert.
 
Likes: VoR61
Mar 10, 2019
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#7
Do you live with the cardholder? Are you at the same address? There may be concern over identity theft -- you know the card is legitimate, but someone opening a card and then buying electronics quickly can trip a fraud alert.
Yeah, that makes sense, I live about a quarter mile away from her.
 
Mar 10, 2019
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#8
Did you use her card to make the purchase? I’m not understanding exactly what happened.
Yeah I did, but first, the order had to go through manual verification because it was the first large order ever placed on my account and apparently it failed verification, so when I woke up on Friday, March 8, my account was locked.
 

jsn55

Verified Member
Dec 26, 2014
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#9
If you want to make a list of the facts, perhaps we can help you. Start at the beginning. "Your grandmother used Amazon website to purchase a gift card .... " Coming up with a solution to these problems requires knowing all the details. At this point, about all we can do is ask you questions. We would like to try to help you.
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
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www.promalvacations.com
#10
So you used your grandmothers credit card to make a purchase? There was no gift card involved?

If that’s the case and you used your grandmothers credit card to buy a large dollar amount of items. thata a HUGE red flag for fraud. Then you sent YOUR information? That may have been why they won’t lift the suspension.
 
Likes: VoR61

weihlac

Verified Member
Jun 30, 2017
1,420
1,391
113
Maui Hawaii
#11
So my grandmother was getting me an early birthday gift (Purchased on an Amazon store card). A few computer parts on Amazon. First, my order had to go through manual verification from Amazon and now? Well my account is locked, I've spoken to multiple customer service reps spoken to the bank, sent emails with the fax information requested, and I'm still having trouble getting through to the account specialists. I've also contacted the bank who has stated that on their end the payment method is absolutely fine. Credit limit Hasn't even been reached if my transaction DID go through. all I ever get is "The account specialists will contact you in 24-48 hours confirming that your account has been reinstated". Going on 48 hours now, and all they want is more info.
Please Help.

Sincerely, Devonte McDaniel
What you needed to do is to have your grandmother order the items through her account on her card and ship to you. You apparently used her card on your account and had the items to be shipped to you. This is a RED flag for theft. Amazon has no way of knowing who your grandmother is and that you had permission to order on her card.

You will need to provide the information about what happened and why, including a verified statement from her that you used the card with her permission. You may not be successful in getting your account reactivated.

She can probably still order the items from her account on her card and have them shipped to herself for safety.
 
Likes: Neil Maley
Mar 10, 2019
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#12
Ok So simply put, on Monday, March 4th, I asked my grandmother if she would consider signing up for an Amazon store card. She gladly said yes, and I helped her sign up, she was accepted within 15 seconds with a spending amount of $2000. I then asked her if I could buy a few computer parts roughly coming out to $1200. She said yes, so I went forward with it. A few days later I went to an Amazon customer support chat to ask why the things I ordered had not been shipped. I was told that it was because there was a manual verification process for the first hefty order placed on an account. I told the person I was chatting with thank you and goodnight. Fast forward about 2 days later, on Friday, March 8. I woke up to an email saying my account had been locked, while also being told to have synchrony bank send over certain information to Amazon secure fax line to verify further. So I of course had synchrony bank send the fax. Fast forward another two days to now, my account is still locked and Amazon account specialists are saying that they never got a fax from synchrony bank. I've gotten ANOTHER email that asks for more information. I contacted synchrony bank and they tell me that the cannot send the information to Amazon. I've replied to emails and none of it seems to work. I'm just not sure where to go from here.
 
Mar 10, 2019
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#13
So you used your grandmothers credit card to make a purchase? There was no gift card involved?

If that’s the case and you used your grandmothers credit card to buy a large dollar amount of items. thata a HUGE red flag for fraud. Then you sent YOUR information? That may have been why they won’t lift the suspension.
No, I didn't send my information I had her call and send the info.
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
17,092
15,580
113
New York
www.promalvacations.com
#15
So basically you applied for a credit card in your grandmothers name (with her permission) and used it to make a purchase. That IS fraud. Your grandmother should have applied and bought the items for you.

Honestly, I don’t see Amazon re-opening your account now that you have given us the full story.

You then provided information to Amazon that proved you were not your grandmother or lived at her address.

They did this to protect your grandmother.
 
Likes: VoR61
Mar 10, 2019
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#16
So basically you applied for a credit card in your grandmothers name (with her permission) and used it to make a purchase. That IS fraud. Your grandmother should have applied and bought the items for you.

Honestly, I don’t see Amazon re-opening your account now that you have given us the full story.

You then provided information to Amazon that proved you were not your grandmother or lived at her address.

They did this to protect your grandmother.
She signed up for it. The only thing that I did was provide an email that was able to be used.
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
17,092
15,580
113
New York
www.promalvacations.com
#17
That’s not what you said. You said you “helped her sign up”. Did she get on the computer herself and apply or did you do it?

“I asked my grandmother if she would consider signing up for an Amazon store card. She gladly said yes, and I helped her sign up, she was accepted within 15 seconds with a spending amount of $2000.”

And turn you immediately bought $1200 worth of items in your name. Again- this terms of fraud on Amazons part and they shut it down to protect your grandmother AND the merchant who doesn’t want a chargeback when Grandma gets a bill and says “I didn’t order that”.

We can only suggest that you use our company contacts and appeal to them.
 
Likes: VoR61
Mar 10, 2019
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#18
That’s not what you said. You said you “helped her sign up”. Did she get on the computer herself and apply or did you do it?

“I asked my grandmother if she would consider signing up for an Amazon store card. She gladly said yes, and I helped her sign up, she was accepted within 15 seconds with a spending amount of $2000.”

And turn you immediately bought $1200 worth of items in your name. Again- this terms of fraud on Amazons part and they shut it down to protect your grandmother AND the merchant who doesn’t want a chargeback when Grandma gets a bill and says “I didn’t order that”.

We can only suggest that you use our company contacts and appeal to them.
So she got on the computer, and there was a couple of things she didn't understand, so I explained them to her.
 

weihlac

Verified Member
Jun 30, 2017
1,420
1,391
113
Maui Hawaii
#19
Yeah, that makes sense, I live about a quarter mile away from her.
The fundamental issue is that you placed an order on your Amazon account and tried to pay for it with a credit card that was not in your name and not registered to your address. Amazon rightly flagged this as credit card theft (and could tell that the card was registered to an older woman) and blocked the sale and your account to protect the cardholder. With a notarized statement from your grandmother explaining that she did give you permission to use her card, you might be able to straighten this out, but you may be unable to do so. You will need to work very hard to fix this; if you are not successful Amazon may ban you for life (and Amazon's computers have a very long memory function).