Amazon account locked ,holding my gift card balance

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Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
13,331
13,024
113
New York
www.promalvacations.com
#21
The reason Amazon might have stricter security rule than the White House (???), that you can not steal money form the White House, but Amazon/Amazon costumers lose millions of dollars from gift card scams.
You mentioned, that this is your first business with Amazon. Ok, so from a new account with Indian adress, Indian credit card the first order is for a $1000 + order, with Indian delivery address, paid by $900 Amazon card gifted from one person, and $300 Amazon gift card from a Florida Walmart. (If you live in India, how did you buy the gift card in Florida? If you live in Florida, why sending the IPhone to India?)
I do not question the legality of your claims, I just wanted to show the many red flags that might have came up during verification.
Amazon processes millions of transactions daily. First (second/third, etc.) verification made by computers. You are 'corresponding' with computers.

While it is really hard to get solution form Amazon, even here, on Elliott forum you can find success stories - from much worst cases as you have.
From my memory- there was only one successful story. The rest we couldn’t help and Amazon wouldn’t respond to us.

Here it is:
http://forum.elliott.org/threads/amazon-gift-card-problem.5125/page-2#post-55664
 
Aug 9, 2018
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#22
Account Locked
Hello, i am new here and would like help if possible my i tried to log into my amazon account a few hours ago after ordering two iTunes gift cards to be emailed to me and this is the message i got:

Hello,

You are unable to access your account, use any Prime benefits or place orders with us until you confirm details related to your payment method.

Please send the receipt for the purchase of the Amazon Gift Card used to place the order 114-0551372-0483426 to our secure fax line. Make sure this document shows your name, phone number, and email address. If you did not buy the gift card, we request you to get in touch with the original purchaser to provide the gift card receipt.
You can find our fax number on the Amazon.com Help page: https://www.amazon.com/help/addressverification

Please expect a response from us within 24 hours of sending your fax.

We may suspend or close any new accounts opened to avoid this process.

Sincerely,
Account Specialist
Amazon.com


The gift card i used was bought by a friend of mine from a physical store, the only problem i have is that he bought two together and now we dont know which of the cards belong to which of the receipts as the card number wasn't written on the receipts.

What should i do ?
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
13,331
13,024
113
New York
www.promalvacations.com
#23
You cannot use gifts cards on Amazon to buy another gift card. It’s against their rules.

And third party cards are even more of a red flag of possible fraud. You should ask Amazon to cancel the transaction. You risk having turn voiding the Amazon gift cards and suspending your account by breaking the rules.

From their rules;

About Amazon Gift Card Restrictions

There are certain restrictions in connection with the use of Amazon.com Gift Cards, such as not being able to purchase other gift cards using your Amazon.com Gift Card and not being able to transfer them to another account once the claim code has been redeemed.

If you have trouble applying your gift card balance to an order which includes other gift cards, please try removing the gift cards from the order and purchasing them separately via a different payment method.

Amazon.com Gift Cards cannot be used to purchase, or applied to any order containing certain ineligible goods and services such as collectible coins or other gift cards. The goods and services eligible for purchase with your gift card are subject to change in our sole discretion. You'll need to provide a credit card, debit card, or other valid payment method to pay for the order if you have ineligible items in your Shopping Cart. Amazon.com Gift Cards can't be transferred to another account once the claim code has been redeemed. Amazon.com Gift Cards aren't returnable or refundable, except as required by law.

Please read our Gift Card Terms and Conditions for a full list of rules and restrictions.

https://www.amazon.com/gp/help/customer/display.html?nodeId=201138990
 
Aug 9, 2018
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#24
Thank you for the quick reply, i didn't know anything about that rule of not buying gift cards with gift cards and would really just have my account back even if they cancel the transactions as i'm no longer that interested in the gift cards, please how do i get this message across to them without sounding annoying.
 
Sep 19, 2015
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#25
Amazon wants to know where the amazon gift card came from and be prepared to answer questions as why it is being used for another gift card.

Send both receipts if you do not know which is right
 
Aug 9, 2018
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#26
Thanks for the quick reply,

I sent both receipts and that was about 10 hours ago, i am yet to receive a reply and as to why it is being used for another gift card, its best i tell you the whole story to enable you better understand my situation;

I asked my friend to buy five pieces of $200 gift cards because i needed one to purchase something online, another to keep for later and to give the rest to my brother, but he misunderstood me and instead bought two pieces of $500 each, he sent them to me and i told him to return them which he attempted to do, he went to the store but they said nothing could be done since he had already scratched them, and they asked him to call Amazon.
He did so after which they told him they cant issue a refund, the only option was for them to load it directly into an Amazon account. SO the only option we had was to use the cards, i gave my brother one and took one, i successfully redeemed it and ordered what i initially wanted but i still had a balance of about $375 on my account and i didn't want that amount to go to waste, we tried transferring the gift card balance but it didn't work, i also tried purchasing an amazon gift card so as to enable my brother redeem it in his account (since now his $500 was no longer enough to order what he initially wanted) with it but it was clearly stated that you cannot purchase an Amazon gift card or Visa debit gift card with a gift card balance, so we decided to give up. The only other thing i wanted to use right now was an iTunes gift card to get some new songs on iTunes, so i tried ordering one there since it said nothing about iTunes cards, the payment method was accepted and so i thought it was perfectly normal, one of the cards got delivered to my mail and the other two haven't arrived since'.. As at the time of writing this post i am yet to receive any response from Amazon concerning the issue and instead i just got another mail from them regarding the other order, it goes thus:

Hello,

You are unable to access your account, use any Prime benefits or place orders with us until you confirm details related to your payment method.

Please send the receipt for the purchase of the Amazon Gift Card used to place the order 114-5996066-9590631 to our secure fax line. Make sure this document shows your name, phone number, and email address. If you did not buy the gift card, we request you to get in touch with the original purchaser to provide the gift card receipt.

You can find our fax number on the Amazon.com Help page: https://www.amazon.com/help/addressverification
Please expect a response from us within 24 hours of sending your fax.
We may suspend or close any new accounts opened to avoid this process.

Sincerely,
Account Specialist

Amazon.com

Note that the only change in the response is the order number, as at now i am at a loss on how to reach them as my attempts to reach out to them seem to all fail. I can readily provide all the card receipts if needed and information concerning where and how the gift cards were bought.
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
13,331
13,024
113
New York
www.promalvacations.com
#27
Gift card fraud is a huge problem and Amazon had apparently been hit hard enough that they require proof for any type of purchases like this. This is a way money laundering is done among many other type of theft.

Why would you ask people to be buying gift cards to make purchases? Why would a friend buy you $1,000 worth of gift cards? Out of the goodness of his heart?

Any problem we have seen here with Amazon gift cards, the story is never a simple story- there is always something weird going on and hearing more about what happened- your story fits the pattern.

They are going to take days before they complete their investigation so 10 hours is nothing. They have to go back and investigate where these were purchased and to be honest- we don’t often see these cases being reversed and we haven’t had any luck getting the reversed.

Good luck with this and let us know what happens.
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
13,331
13,024
113
New York
www.promalvacations.com
#28
Kenny wrote:

Again thank you for your reply and as for the card amount he didn't buy it out of the goodness of his heart, it was my money specifically, i gave him cash, my job has me working from 7 till 6 and i never get the time to go into town, he was going into town and i asked him to help me get it since my younger brother has been asking me for these for over a week, and the entire $1000 wasn't meant for me, i only needed $200 it was a simply friendly gesture and i had no idea Amazon had such strict rules concerning their gifts cards, i have never had any problem like this when buying ITunes cards, and if i had any idea this would bring up issues i would have either waited till i had the chance to do that or just not buy at all. My major concern isn't the gift card in my balance, my actual concern is my Amazon account itself as i have a lot of content on there not to mention prime membership which i previously paid for.

Kenny, the best thing I can tell you then is to give Amazon what they are asking for and allow them to do their investigation. They may have more questions for you but you have to wait for them to verify everything you sent.
 
Jul 27, 2016
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#29
This is unfortunate, but I can't say I'm surprised. Say you took loaded a whole bunch of data about what turned out to be fraud into a computer and had it learn patterns so it could put a risk rating on future sets of behavior. I would imagine a scenario where someone bought a high $ Amazon gift card, tried to return it, couldn't, then added it to an Amazon account, bought some stuff, then tried to transfer the balance, then buy an Amazon gift card, then iTunes gift cards, would rank pretty darn high.