Amazon account closed and outstanding orders cancelled

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May 24, 2019
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#1
Hello
As an amazon customer I was impressed with their service at first after I purchased items worth of $ 1650 three months ago with amazon gifts card and have them delivered to my delivery address given I’m in Nigeria and I’m a bitcoin trader I’ve been trading bitcoin for awhile now and I exchange my bitcoin for gift cards or cash , I bought all gifts card with cash receipts for future reference cause I don’t want dent in my business, I redeemed this gifts card into my amazon account so that I can purchase phones from amazon to my country but unfortunately last night I placed an order worth of $3399 from my gift card balance just shortly after that I got a message..
Hello,

We have closed your account and canceled all outstanding orders.

We took these actions because you were using Amazon Gift Cards that are in violation of our Terms and Conditions. We cannot reissue the gift cards or reimburse you for these funds.

If you believe you received this message in error, please call Customer Service at:

Customers within U.S. and Canada: 1-888-280-4331
International customers: 1-206-922-0880

You can find more information on the Gift Card Terms and Conditions Help page:

www.amazon.com/gc-legal

Sincerely,

Account Specialist
Amazon.com
http://www.amazon.com
=====================
I had to call the customer care to complain then she said my account is on hold that I’m gonna need to fill a form which I did by providing her my information that she can escalate this matter to the account specialist that I’m gonna get a respond within 24hrs .. Gosh I’m exasperated and frustrated cause that’s my one years savings I purchased this bitcoin in my local currency with my money and his worth #1,150,000:00 now with what I read on the forum so far I’m not sure Of getting my account unlock and reinstated , I really need help or I’m gonna commit suicide .......
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
17,511
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New York
www.promalvacations.com
#2
Nigeria has the most incidents of fraud that Amazon is super careful to ensure they are not dealing with stolen cards.

Where did you obtain the gift cards? Did you buy them through amazon itself or through an authorized retailer yourself? Someone didn’t give turn to you or “buy” them from you?
 
May 24, 2019
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#3
Nigeria has the most incidents of fraud that Amazon is super careful to ensure they are not dealing with stolen cards.

Where did you obtain the gift cards? Did you buy them through amazon itself or through an authorized retailer yourself? Someone didn’t give turn to you or “buy” them from you?
I traded my bitcoin on paxful for this amazon gifts card and I have them receipts paid with cash all of them , but that is so wrong of amazon to shut down a customer account with fund in it without a genuine reason , if there has been a report of fraud which I’m not sure with the cards that I purchased from paxful they are not supposed to close an account with so much amount in it .... they are the real fraud cause they may be the cause of my death
 
May 24, 2019
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I traded my bitcoin on paxful for this amazon gifts card and I have them receipts paid with cash all of them , but that is so wrong of amazon to shut down a customer account with fund in it without a genuine reason , if there has been a report of fraud which I’m not sure with the cards that I purchased from paxful they are not supposed to close an account with so much amount in it .... they are the real fraud cause they may be the cause of my death
The cards were purchased from stores like (Walgreens,cvs ,Fred,lucky) they are all authorized dealers
 
Jul 13, 2016
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#5
Unfortunately, your situation raises many red flags with Amazon:
1) you live in Nigeria
2) you carried a large balance of gift card money
3) you are buying high end electronics
4) your most recent purchase was for many thousands of dollars
 
Sep 19, 2015
4,403
5,788
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#7
I traded my bitcoin on paxful for this amazon gifts card and I have them receipts paid with cash all of them , but that is so wrong of amazon to shut down a customer account with fund in it without a genuine reason , if there has been a report of fraud which I’m not sure with the cards that I purchased from paxful they are not supposed to close an account with so much amount in it .... they are the real fraud cause they may be the cause of my death
You bought the gift cards from another person who paid cash at Walgreens who then resold them to you for bitcoins. That is not allowed.

You may have been scammed by the seller. But the person who sold them to you for bitcoins is not an authorized seller - just some random person you found on an internet marketplace (paxful).

Companies do not want to be involved in anything that could be money laundering — bitcoins to amazon cards to expensive electronics.
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
17,511
15,843
113
New York
www.promalvacations.com
#8
This is totally against Amazons rules and is considered money laundering. You are supposed to buy Amazon gift cards for your personal use. Did you personally buy them or did a friend buy them and send them to you?
 
Sep 19, 2015
4,403
5,788
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#9
The cards were purchased from stores like (Walgreens,cvs ,Fred,lucky) they are all authorized dealers
But you did not buy them at Walgreens or CVS. you paid bitcoin to another person on an online forum who bought them.

And then bought high end multiple phones and have them send overseas when the gift cards were purchased in the US.

Not a surprise that amazon computers flagged this as problematic.
 
Likes: Neil Maley

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
17,511
15,843
113
New York
www.promalvacations.com
#10
But you did not buy them at Walgreens or CVS. you paid bitcoin to another person on an online forum who bought them.

And then bought high end multiple phones and have them send overseas when the gift cards were purchased in the US.

Not a surprise that amazon computers flagged this as problematic.
And you are using these in violation of their terms. You used bitcoin to buy them - then you said you bought them through authorized retailers. So you physically went into all these stores and bought them? If you are in Nigeria, how did you do this?

I am seeing IP addresses in California and Nigeria for you. If I can see this, you don't think Amazon is looking at this and saying " how did he purchase these in the US but he is in Nigeria? "

Where are you really living?

We cannot help you with trying to bypass Amazon rules. We have had a rash of these posts from Nigeria in the last few days and we cannot help you try to bypass Amazon rules. I am going to close this thread to further posts.

If you are serious about hurting yourself, please call 911 or emergency services in your location and get help.
 
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