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Christopher Elliott

Staff Member
Aug 22, 2007
I thought Andrea Riegel’s case against AT&T was a slam dunk. But I was wrong.

Riegel, a long-time AT&T customer, called the company recently to upgrade her TV and Internet services.

“A representative offered me discounts that would only increase my base bill by $5 per month,” she says. Not a bad deal, she thought.

Until …
Likes: Pol