I was scheduled to fly from Newark to Heathrow on Sept.4th. There were 16 of us, including the tour leader. Our flight was delayed, then we boarded the plane, sat for an hour and had to get off. Mechanical problems. Finally at midnight the flight was cancelled. We weren't able to check into a hotel until 3am. Then it was back to the airport, through security again and wait for our flight at 9pm. the next night. So I missed the first day of the tour, and also the 4th day when I accompanied my sick travel companion to the ER. I filed a claim with Allianz for the 26 hour flight delay, plus the two missed days of the tour. The claim was denied. I appealed, only to be told they don't pay for inconvenience. In my opinion, a 26 hour delay for an 83 year old woman is more than an "inconvenience". So I appealed to the CEO which resulted in a check for $300, which doesn't even cover the cost of the insurance.