We had a minor fender bender last summer in a Hertz rental. Although it took time, phone calls, and paper trails., Hertz charged a reasonable amount and Allianz agreed to pay for all of it and within a few months, all was settled. Except... we had sent Hertz a $50 administrative fee, incorrectly assuming this was our responsibility and not part of our Allianz insurance coverage. In fact, Allianz did also pay the administrative fee (nice.) Hertz had assured us via phone call that we would be reimbursed the $50 if there was an overpayment. Instead, they refunded Allianz the $50. Allianz agreed they had received the reimbursement check for this $50 and agreed to reimburse it to us. Except, they haven't. Several phone calls later and several broken promises from them, and they now claim they will have an examiner call us within 48 hours to settle this. I have lost all trust in their follow-through and believe they are purposely giving us a runaround. I know we probably lost the $50 that Allianz will most likely keep and just want to warn others to NOT pay the rental agency any damage costs until the insurance has finished settling with them. If Allianz makes good and reimburses us the $50 they agreed they would mail, I will update this post. Thank you.