ALAMO/ENTERPRISE CHARGING ME FOR DAMAGE I DID NOT DO

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Feb 16, 2018
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Approximately two months ago, I rented a car in Nuremberg, Germany. As always, I thoroughly checked the status of the car (scratches, dents, etc.) before driving away and there were indeed a few scratches that Alamo/Enterprise pointed out to me. All good.

As the rental car office at the airport does not open early and I had an early flight home, I was directed to simply drop the car off in a designated row inside of a parking garage where other rental cars are returned as well. It was quite busy inside when I returned the car as many others were dropping cars off as well, but I had been instructed to just leave the key in the car as no employee would be present to check the car over or to give me a receipt. I carefully looked the car over to make sure there were no new scratches or other damage and then caught my flight home.

Later that day, I received an email from Alamo/Enterprise stating that there was a new scratch on the front left bumper. I had inspected the front bumper carefully when I dropped the car off and the scratch was not present at that time. Furthermore, I noticed in the picture of the scratch that Alamo/Enterprise had attached to their email that the car was in an entirely different location than where I had dropped it off. I immediately responded to Alamo/Enterprise and let them know that the car had been moved since I dropped it off and that the small scratch in the picture had not been present when I returned the vehicle. However, Alamo/Enterprise never responded to my concerns and I eventually assumed that they had verified what I told them and that they had dropped the matter.

As such, I was shocked to receive an email from Alamo/Enterprise this morning, two months after returning the car, that contained a bill of almost $1,000 for that same tiny scratch.

Aside from the truly outrageous bill for such a tiny scratch I believe I am being unfairly charged for damage I did not cause. In addition, I was ignored when I pointed out that the car had been moved from where I had dropped it off and tried to resolve the matter with Alamo/Enterprise on the same day I returned the car. Anyone could have moved the car and scratched it after I returned it, but Alamo refused to acknowledge my concern and charged me after TWO MONTHS after the fact, without any explanation or justification.

Thank you.
 
Jan 6, 2015
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You should use the Company Contacts link at the top of this page to escalate your case to them.
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Before you do, be sure to read and follow the instructions at the top of the first page.

Use this information as a guide:
Car Rentals: Dealing with Damage Claims

The best way to combat this going forward is to take pictures of every part of the car, both inside and out ...