Alamo damage claim

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Jan 26, 2018
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#1
Hello everyone.

My name is Gustavo and I am from Argentina. On December 2017 I rented a car with Alamo for 2 days. I rented de car in Orlando International Airport, travel to Miami and returned in Miami International Airport with NO accidents at all.

Now I received and email from Alamo claiming I damaged the car and that I need to pay 2200$ (almost twice what I earn in a month!). They showing pictures of a car without a passenger side mirror.

Sadly I didn't take pictures of the car at pick-up/return. I didn't know about this scheme.

I don't feel confident enough to write to them in English. Would anyone help me with the claim? I could use a sample letter or some directions.

Thank you very much.
Gustavo.
 
Feb 2, 2018
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#5
I rent from Alamo frequently when traveling and over the years have had this happen twice. In each case, I sent them a copy of my receipt given when I dropped off the car,because they are responsible for noting damage at that time (just as they inspect the car before you take it out). In one of these instances it looks like the employee putting the car away was driving too fast and really screwed up the side of the front bumper, which was quite noticeable with just a glance at the car; in another instance it was the driver's mirror that was smashed, again something very noticeable at a glance. In both cases Alamo dropped the claim as the damages were not noted at the time i returned the car.